Airtel changes its Broadband plans fairly regularly, sometimes for good, sometimes for bad. This time, it’s for good, or so I thought initially. Recently I upgraded to a 4Mbps plan (50GB) which nearly costs Rs.1500 a month (including taxes). I was under this plan for 2 months and soon I realized that I am hardly consuming about 35GB every month. So I decided to check if there is any other plan that suits my needs.
I found one. A dream plan, I should say. It’s an 8Mbps (40GB) plan with 1000 free local minutes and bills me about Rs.300 less than what I used to pay earlier. I thought it could be a ‘typo’ and called customer care to find that it’s real and not a mistake. I immediately requested the same person to change me into that plan from my next billing cycle. He sincerely obliged. Within minutes, I got an email with my service request, which has a clause. It says “Bill plan change is subject to network feasibility at your installation address”.
I didn’t give much importance to it since it looked like a general machine generated email.
5 days before my new billing cycle starts, I got another email, this time not from a machine but a real person. He says that an 8Mbps plan is not possible at my location ‘for some technical reasons’ and generously gave me a pdf with a list of other possible plans.
What? You cannot provide an 8Mbps plan at a prime location in Hyderabad due to some ‘technical reason’?
Why even list it as a plan then?
I could understand if it was a 16Mbps or a higher speed plan that generally is preferred over a dedicated fibre network, which needs new infrastructure. But for what I understand, 8Mbps is certainly possible with existing telecom wiring.
I followed up with the asking what exactly was the ‘technical reason’, they said they’ll follow up after asking their higher officials but I guess that will never happens, at least, it didn’t till now.