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USPS Priority International parcels to India

My brother sent me one parcel from USA on June 7 via USPS. He said it will reach me in Hyderabad with in one week. One week is over and the status is stuck at customs clearance. I want to know if I have to do anything to receive the parcel. The complete status of the product is as follow:

Label/Receipt Number: CJ24 9218 834U S
Class: Priority Mail International Parcels
Service(s): International Parcels
Status: Out of Foreign Customs

Your item cleared customs in INDIA at 11:36 AM on June 11, 2010. Information, if available, is updated periodically throughout the day. Please check again later.

Detailed Results:

Out of Foreign Customs, June 11, 2010, 11:36 am, INDIA

Arrived Abroad, June 11, 2010, 11:13 am, INDIA

International Dispatch, June 09, 2010, 9:39 am, ISC CHICAGO IL (USPS)


Electronic Shipping Info Received, June 09, 2010

I also want to know how the parcel will be delivered to my house. I heard that it will be delivered by EMS Speed post but when I track in Speed post site; there is no information about the parcel on its site.

–Ravi Kumar, Hyderabad.

Answer: That status means that your shipment has cleared the customs clearance process and is ready for dispatch. But, since you are based in Hyderabad, which comes under Mumbai customs, that status may just indicate that it has cleared customs in Mumbai airport. Depending on the value of the parcel, it may be subjected to another customs round when it reaches Hyderabad.

Unlike Ravi Kumar, if you stay in cities like Mumbai, Delhi or Kolkata and your tracking status says ‘Cleared customs’, it will be handed over to India Post soon and will be delivered to your address. There will be no further customs involved. If there is any duty, you should pay it to the India Post delivery person.

What if you don’t receive the parcel after a long time?

Of late, I’m observing that it takes 15 days on average for a priority parcel to arrive at destination address. So you should atleast wait for 15 days, of course keeping an eye on the status from time to time.

Some times, the status may show “customs clearance: retained”. This means that the shipment has been held by the customs for some reason. In this case, the customs will call you for additional information. I suggest you wait for a week after the status says ‘retained’. If you don’t receive a call, you can then call them. You will be asked to provide certain information (mostly, the actual value of the product) and hence to pay the appropriate customs duty.

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  1. hi sai
    i am rijo from usa i send a gift to my brother who stayed in kochi, ernakulam. march 25 i send gift it contain watch and pen drive the declared amount is $ 50 . Throught USPS First Class Mail we send gift package to kochi still my brother did not get that gift.we filled the customs form and marked it as a gift package. I get tensied will u reply Plzzz

  2. I have a package shipped from India. I have had no update since 21 Nov. Is this normal?

    21/11/2016 19:14 Presented to export customs and security Mumbai (ex Bombay)
    21/11/2016 19:14 Arrived at export office Mumbai (ex Bombay)
    21/11/2016 19:14 Held for export customs inspection Mumbai (ex Bombay)
    21/11/2016 19:17 Released from export customs and security Mumbai (ex Bombay)
    21/11/2016 19:17 Departed from export office Mumbai (ex Bombay)

    USPS website says:
    November 21, 2016 , 7:17 pm – Processed Through Facility MUMBAI PARCELS, INDIA
    November 21, 2016 , 7:14 pm – Processed Through Facility MUMBAI PARCELS, INDIA
    November 21, 2016 , 4:34 pm – Acceptance – INDIA

    Neither have any add’l updates

  3. I have been trying to track a small USPS priority package (LJ905855845US), which left Los Angeles USPS facility as per their website but haven’t reached my yet.
    I have got various other parcels of stuff I ordered last week except this one.
    How do I check if it is with customs or somewhere else. Is there some place I can track this in case it is with customs. I am from Hyderabad.

    • Hi Vandana,

      Did you receive your package? If so what was the process involved. I have ordered 2 Watches from a private seller from US and they have shipped them through USPS on 19th January. I see the status that the packages have left US but I am yet to receive them even after 15+ days.

  4. hello,
    I need help badly. A parcel containing dies for sample used and marked as gift was sent to me via Express USPS MAIL on 3rd march and it was supposed to reach me in five days. the parcel was insured for 200 $. It reached kolkata on 28th march at the customs where the status is continuously showing -Item bagged.
    Then I went and enquired at the customs office where they said that a duty will be charged and then releases
    d. So they charged rs. 5000 saying that it contains materials worth 18000 rs. It is extremely important parcel. But they say that released it and even the status shows custome clearance complete. But even after a day , my local post office has not received it. I am getting worried now. What to do. Please guide.

  5. I purchased a google vr glass from aliexpress. The seller dispatched and current status is below:
    Date Time Office Event
    26/03/2016 15:14:35 Chennai (Ex Madras) Exchange Office (INDIA) Custom Retention Reason: Retained by customs for unspecified reason
    21/03/2016 21:13:54 Mumbai (Ex Bombay) Exchange Office (INDIA) Sent for Customs Verification
    21/03/2016 16:37:23 Mumbai (Ex Bombay) Exchange Office (INDIA) Article Received
    16/03/2016 09:27:00 Amsterdam Exchange Office (NETHERLANDS) Article Bagged
    16/03/2016 09:27:00 Amsterdam Exchange Office (NETHERLANDS) Article Received
    Please let me know how much time will it take to reach my address, currently I am in Chennai.

    my son was waiting …. 🙁

  6. Hi, i have booked a camera from USA. this was shipped on 16th March’16 and today is 22nd of March’16 yet its not been delivered to me.

    tracking no. is EC204346060US

    please suggest how to get it.

    on tracking this no. it is showing that its due to reach Delhi by 20th of March’16.

    No one is answering on the call.

  7. HI,
    Status of my parcel says: Item is added on to the site…last updated 06/01/2016 – no further update
    Can you please share some ideas what should be the next step

  8. These are the details of my consignment to New Delhi…And today is 21/09/2015. I have tried calling all possible phone numbers to contact the Customs, Foreign Post office but to no reply. No one picks up the call. Its a gift parcel of 4.9 kg, with food package and clothing worth $HKD 350… what should i do? I have recieved 4 parcels over couple of years and once earlier this year with no custom problem. But this time when it exceeded the time limit of arrival, I tracked my parcel and found this status. its been 19days now that the status hasnt been changed. Give me some practical advice on how to get it cleared, which office to go, and the exact department to contact to…… THANKS FOR HELPING!! KENY SINGHA from New delhi.

  9. Anup Payyanadan

    I have ordered some items from tlc catalogue of American cancer society for the use of my wife, who is a chemo patient. From online tracking i understand the item is stuck at customs clearance in Delhi since 8 july 2015, i am unable to track it now and worried regarding the delivery of items. Is there any means to track the items in customs clearance?

  10. what documents are required to for a watch to clear customs I bought an apple watch my uncle is gonna ship it using usps priority mail international needhelp fast.

  11. I bought an apple watch and my uncle will ship it from us to mumbai via usps which all bills shoud he send with the courier and should he put it inside the box or stick it out plss reply fast

  12. 4/14/2015 6:36:00 PM China 110136 Receive item from customer (Otb) Air MUMBAI AIRPORT SORTING OFFICE
    4/17/2015 11:31:00 PM China BEIJING EMS Insert item into bag (Otb) Air MUMBAI AIRPORT SORTING OFFICE
    4/18/2015 1:30:00 AM China BEIJING EMS Send item abroad (EDI-received) Air MUMBAI AIRPORT SORTING OFFICE
    4/22/2015 7:46:19 AM India MUMBAI EMS Receive item at office of exchange (Inb) Air MUMBAI EMS SPEED POST CENTRE
    4/22/2015 8:29:15 AM India MUMBAI EMS Send item to customs (Inb) Air CED NEW DELHI (FOR CUSTOM CLEARANCE)
    4/25/2015 12:13:43 PM India DELHI, EMS SPEED POST CENTRE Record item customs information (Inb) Air MUMBAI EMS SPEED POST CENTRE
    Retention reason : Other

    It shows parcel retained! 🙁 what should i do? should i panic? call them up? the parcel had a gift, and a hand made card (total cost isnt more than INR 2000) .. and it needs to reach the place on time before my friend’s bday! what should i do ? pls help me out

  13. Hi, I have ordered a leather bag from US to my destination i.e kolkata on 10th May by USPS but i have no idea why indian customs holding it without any valid reason. The invoice contains item cost, shipping cost, duty cost and other taxes to clear customs. As per current status KOLKATA FOREIGN PARCEL sending it to DELHI FOREIGN POST OFFICE due to Retention reason : Hight-value goods – Official Customs declaration required having Event Type as Record item customs information (Inb) then in the next row Event Type is Return item from customs (Inb) without any retention reason.
    Please help me with this what should be my next step. Will i ever get my package? i am confused what customs are upto. Facing this kind of issue for first time.
    Below is the catagory of amount paid to the vendor.

    Item Total: $54.50
    Shipping $21.00
    Taxes $43.18
    Duty $7.55
    Order Total: $126.23

    Below is the tracking info from IPS tracking website:

    5/12/2014 3:56:00 PM UNITED STATES 95020 Receive item from customer (Otb) Air DELHI EMS SPEED POST CENTRE

    5/13/2014 7:01:00 AM UNITED STATES ISC SAN FRANCISCO (USPS) Receive item at office of exchange (Otb) Air DELHI EMS SPEED POST CENTRE

    5/13/2014 7:01:00 AM UNITED STATES ISC SAN FRANCISCO (USPS) Insert item into bag (Otb) Air DELHI EMS SPEED POST CENTRE

    5/13/2014 1:55:00 PM UNITED STATES ISC SAN FRANCISCO (USPS) Send item abroad (EDI-received) Air DELHI EMS SPEED POST CENTRE

    5/16/2014 11:46:50 AM INDIA DELHI FOREIGN POST OFFICE Receive item at office of exchange (Inb) Air DELHI FOREIGN POST OFFICE

    5/16/2014 1:53:15 PM INDIA DELHI FOREIGN POST OFFICE Send item to customs (Inb) Air KOLKATA FOREIGN PARCEL

    5/20/2014 4:10:06 PM INDIA KOLKATA FOREIGN PARCEL Record item customs information (Inb) Air KOLKATA FOREIGN PARCEL
    Retention reason : Awaiting presentation to customs commissioner

    5/22/2014 1:34:33 PM INDIA KOLKATA FOREIGN PARCEL Record item customs information (Inb) Air DELHI FOREIGN POST OFFICE
    Retention reason : Hight-value goods – Official Customs declaration required

    5/22/2014 1:38:41 PM INDIA KOLKATA FOREIGN PARCEL Return item from customs (Inb) Air DELHI FOREIGN POST OFFICE.

    • Na, they won’t send back to Delhi. Disregard the status. If it was retained, you will be informed. If not, just call the Kolkata customs and enquire about it.

      • Hi Sai,

        I had a porcelain figurine delivered through USPS priority mail today. The customs at mumbai opened it and packed it again. They also chaged a duty of Rs.1150 on that. On opening the package, to my shock it was damaged with broken bits everywhere. How can i claim refund from india post/usps/customs if that can be done. Your help is highly appreciated.


        • Tricky situation. Whom do you contact? Mostly everyone will pass the buck that its not their fault. And I haven’t heard of any refund claim from India Post till date.

      • Hello,

        I shipped phone to my friend on jan 4th 2016 in USPS but he still did not receive item and I can’t able to find status of item after it left Miami USA.
        Please can you help me in this to track the item in India.
        How can I know whether I need to pay custom fee to get item delivered.

        Please suggest,


  14. My brother send me a hypo allergic food for my kid who is allergic, from usa

    my usps track code is [checked] . It shows that it is with customs. How much time will it take in custom clearance.

    • There is no fixed time but I’m expecting this to be delivered next week.

      • 4/18/2014 4:10:00 PM UNITED STATES ISC CHICAGO IL (USPS) Send item abroad (EDI-received) Air DELHI INTERNATIONAL MAIL CENTRE
        4/22/2014 10:55:13 AM INDIA DELHI, EMS SPEED POST CENTRE Receive item at office of exchange (Inb) Air DELHI EMS SPEED POST CENTRE
        4/22/2014 3:02:21 PM INDIA DELHI, EMS SPEED POST CENTRE Send item to customs (Inb) Air C.E.D. New Delhi-2
        4/26/2014 3:28:05 PM INDIA DELHI, EMS SPEED POST CENTRE Record item customs information (Inb) Air DELHI EMS SPEED POST CENTRE
        Retention reason : Other
        4/26/2014 4:06:28 PM INDIA DELHI, EMS SPEED POST CENTRE Return item from customs (Inb) Air DELHI EMS SPEED POST CENTRE

        Can you explain the meaning of RETENTION REASON : OTHERS
        and now when i will get my parcel
        second will i have to pay custom duty as the baby food for allergic child is approx 120 $ plus postage .

        • and it also says goods return from customs.

          • Returned from customs is the last update which means the customs inspection is finished.
            Duty, I’m not sure but most likely there will be some duty. Amount (if any), will be collected during delivery. You can expect this next week.

  15. Hi,

    I have a item that is showing it is still in customs what should i Do? Contact them or wait . The value is around 300$
    4/11/2014 7:29:00 PM JAPAN 5500022 Receive item from customer (Otb)
    4/11/2014 10:58:00 PM JAPAN OSAKA INT BAG Receive item at office of exchange (Otb)
    4/12/2014 2:51:00 AM JAPAN OSAKA INT BAG Insert item into bag (Otb)
    4/12/2014 2:10:00 PM JAPAN OSAKA INT BAG Send item abroad (EDI-received)
    4/14/2014 12:55:51 PM INDIA MUMBAI EMS Receive item at office of exchange (Inb)
    4/14/2014 1:34:16 PM INDIA MUMBAI EMS Send item to customs (Inb)


    • Wait. If you are required to do something, customs will inform you about it.

      • Thanks for the reply, actually the status did not update for so many days so I am wondering what to do now. Will wait till Friday and then call them regarding the status if there is no change.

  16. Something went terribly wrong with my EMS post 🙁 🙁 I could not track it properly because of some problem with the INDIA POST website last week and now its going back to where it came from. How do I stop it?

    Date Time Status at Status
    04/03/2014 20:25:00 Origin Office Item Booked
    05/03/2014 08:49:00 TOKYO INT BAG JAPAN Item Bagged
    06/03/2014 04:36:00 TOKYO INT BAG JAPAN Item Bagged
    07/03/2014 05:34:39 CEHNNAI INDIA Item Bagged
    07/03/2014 05:41:26 Exchange Office Sent for Customs Verification
    10/03/2014 17:09:08 KOCHI EMS CENTRE INDIA Item Bagged
    11/03/2014 09:02:58 Kakkanad S.O Item Received
    19/03/2014 11:37:48 Kakkanad S.O Item Received
    19/03/2014 11:40:00 Kakkanad S.O Delivery Attempted: Missent
    19/03/2014 15:16:55 Kakkanad S.O Item bagged for KOCHI SH
    19/03/2014 15:18:59 Kakkanad S.O Bag Despatched to KOCHI SH
    19/03/2014 18:46:29 KOCHI SH Bag Received
    19/03/2014 18:52:02 KOCHI SH Bag Opened
    19/03/2014 18:52:02 KOCHI SH Item Received
    19/03/2014 19:07:42 KOCHI SH Item bagged for CHENNAI SH
    20/03/2014 02:46:00 KOCHI SH Bagged in Transit Bag for SPTC CHENNAI
    20/03/2014 03:02:36 KOCHI SH Transit Bag Despatched to SPTC CHENNAI

    • I contacted the KOCHI Post Office where the parcel came and sat for a week. Asked them Why did they send it back when they din’t even deliver it to my place. And they said, “Don’t Know, Contact the Postman!!”. What kind of a s*** reply is this?

  17. Hi sir, I have parcel from uk sent via royal mail international sign for. tracking no: [checked] Right now it is in mumbai custom. Value of item is around 1500rs and value of shipping charges is 1500rs. Am I liable to pay any custom duty on this parcel. How many days it will take to reach to pune from mumbai custom. If it leave mumbai custom then will it updated online in ips tracking website. if i am liable to pay duty then procedure to pay. I cant wait for order from custom department.

    • Rakesh, it was sent on 3rd March. Its just over a week. Customs, if any, will depend on the parcel. If its a gift (and marked so) and it falls under the allowed gifts categories then no additional customs duty. Else, what ever they decide to tax you. You will be paying it to your local post office delivery person.

  18. hi,
    my package# [checked]. Its status says,
    2014-02-24 15:13, INDIA, MUMBAI FOREIGN POST OFFICE, Return item from customs (Inb), Air
    2014-02-24 15:13, INDIA, MUMBAI FOREIGN POST OFFICE, Record item customs information (Inb), Air
    2014-02-15 15:41, INDIA, MUMBAI AIR, Send item to customs (Inb), Air
    2014-02-14 10:35, INDIA, CHENNAI (MADARS) AIR, Send item to domestic location (Inb), Air
    2014-02-14 10:06, INDIA, CHENNAI (MADARS) AIR, Receive item at office of exchange (Inb), Air
    2014-02-11 08:25, SINGAPORE, SINGAPORE S05, Send item abroad (EDI-received), Air
    2014-02-10 12:02, SINGAPORE, SINGAPORE S05, Insert item into bag (Otb), Air

    Im confused that is my package cleared customs or not.As in IPC web tracker it says PACKAGE IS RETAINED, and it is taking lot of time even after last update.
    I stay in hyderabad, and my package contain a china phone.
    Please help me when can I expect my package, or do i need to take any further steps..
    Your help is appreciated.

    Thanks in advance.

    • point to add,
      Just now i called a number (022-2261603) (given to me when i called few other numbers), they were asking me to tell voi no. of package (not tracking id) to give further information.
      She gave me a phone no. (022-22653621) to find my voi no. out of bad luck unable to reach that no.
      So, how to find VOI no. of my package and find update of my package about whats actually is happening there.also kindly answer my previous questions.

      Thanks in advance.

      • No idea what this VOI is. Never heard this from anyone before. May be its a Singapore parcels thing.

        Regarding its status, actually there’s an update after it says it was retained. So I would read it as if it has cleared customs. Did you try the toll free number, 1800-112-011? It helped a lot of people.

        • hi,
          I called the other number and that guy says i will take some time.
          this news gave me relief but again he gave me a blast saying duty was 14,000.
          It is a bloody china phone of worth 150usd, How come those verification person charge 150% duty over my package.
          What should be my next step.
          I brought this phone through ALIEXPRESS.
          Please help me or I’ll be screwed up soo badly :'(

          • forgot to mention,
            mobile is an Iphone clone, so they might be confused.
            very similar to it but runs on android.
            How to convey this to them?

            • Haha, I’m sorry but this gave me a good laugh.
              Call the same number and ask why is it so high and tell its a knock off one worth just 9000. For mobile phones from China, total duty is just 20% (this includes all taxes like landing, countervailing, CESS and CFID).

              • Hi,
                when i called a person “JOINT COMMISSIONERS OF CUSTOMS” , he says what ever the case customs duty once declared can not be reversed.Is that the case? Cant it be re evaluated?
                He says, if you want it pay money, or else just leave it.
                (although he put it in gentle manner).
                What should i do now.:'(
                Thanks in advance.

                • I’m not aware of these intricate policies of customs. You can approach consumer forum if you have time and patience. Or you may even try asking customs if they can send it back to the seller for some fee.
                  If none of these work for you then I don’t see logic in spending another 14000 for a china phone.

          • Can you just share no. mention in your comment.

    • Hi atiha,

      Did your package arrive?

      I also bought a clone phone.
      And mine is the same status as yours. My item was a gift item.

      Please let me know what happened next .

      • @fariha
        I still didnt got my phone..
        Im sure that such thing happens only in few cases.
        Just let me know the package’s tracking ID.. depending on we can see weather it is in safe transit or may undergo some problems.

        • Hi Aitha,

          I received a note from postman stating that you have to pay Rs 8318 .
          But the phone itself is very cheap.. for 8000 Rs… Is there any jugad or settlement or this?

          • LOL!!!

            This is how unaware our customs officials are.
            Hmm… coming to the point, U can apply for Re-Assessment.
            But not sure that it works well.
            Let me know from where you ordered that mobile?
            where do you stay?
            depending on that optimum solutions can be presented..
            As if you stay at mumbai or has any one there you can directly go to PAS customs or FPO and deal.
            Just let me know…
            my ID: aitharajesh001 at gmail

            BTW:mine is still stuck in customs(ordered on feb 2nd) 🙁

            • I stay in pune. I think after 5 days they will return back the parcel.

              My father is a lawyer. He suggested not to go to collect it as it is fake and importing fake items is banned in india. Will this invite trouble?

              • By law, Correct. But as long as the import is a single item and for personal usage, it will be let off. The fact that they’ve calculated customs price means that it is ready to be delivered, so there shouldn’t be any trouble if you chose to pay that amount and collect the item.

  19. Hi
    I bought one item (iphone 5s) but still its showing in tracking informations like

    February 10, 2014 Depart USPS Sort Facility MIAMI, FL 33112
    February 8, 2014 , 1:38 pm Processed through USPS Sort Facility .MIAMI, FL 33112
    February 5, 2014 Depart USPS Sort Facility .MEMPHIS, TN 38118
    February 5, 2014 , 8:50 pm Processed through USPS Sort Facility .MEMPHIS, TN 38118
    February 5, 2014 Electronic Shipping Info Received
    after 10 th FEB still same place but i called MIAMI usps Office there saying already sent INDIA seller also saying same but still same place I’m not sure any wrong this can you help any one .
    already i opened case in ebay.com Money Back Guarantee or not?


    • It’s not that its in the same place since 10 Feb. Its just that this cannot be tracked further. You have NO other option but to wait. But good that you have bought it from ebay. The seller has to prove that you received the item, or else he won’t receive your money and ebay will refund it to you.

  20. Hi Friends,

    Below is my tracking status from IPS website. What is ‘return item from customs’? And will there be any customs?

    [big status edited]

  21. my parcel has been kept on hold by the customs department and it says retention reason : invoice missing.
    I don’t have the invoice as it is a gift from my relatives. What should i do now. The parcel contains some mobile phones. What happens if i am not able to provide a invoice for the same. Parcel is held up at delhi customs.
    SHould i contact them if yes then at which number i don’t have any Idea. Please Help.

    • If you do not produce invoice, then there won’t be any progress. After few months (I think 6 months), they will be auctioned off. One person named Richard Sohi has given all Delhi customs numbers, please look for them on this page itself. Use ctrf+f and enter his name to go to his comment.

      • 2/7/2014 3:50:57 PM INDIA DELHI, EMS SPEED POST CENTRE Record item customs information (Inb) Air DELHI EMS SPEED POST CENTRE
        Retention reason : Other
        2/7/2014 4:27:38 PM INDIA DELHI, EMS SPEED POST CENTRE Return item from customs (Inb) Air DELHI EMS SPEED POST CENTRE

        its a baby allergy food for my kid as he is allergic. what is the meaning of ” RECORD ITEM CUSTOM INFORMATION” ?? secondly will they charge me anything. MY parcel includes Doctor’s prescription and the value is 120$

        • Those two statuses’ mean that the parcel has been returned by the customs. You should be receiving it soon, if you haven’t already. I’m really not sure about customs in this case.

  22. I ordered a product from Japan. It cost me Rs 1000/-. And I tracked it in India Post website and it says the following:-

    Date Time Status at Status
    27/01/2014 20:55:00 Origin Office Item Booked
    27/01/2014 22:42:00 TOKYO INT BAG JAPAN Item Bagged
    28/01/2014 04:36:00 TOKYO INT BAG JAPAN Item Bagged
    31/01/2014 03:03:59 CEHNNAI INDIA Item Bagged
    31/01/2014 07:39:42 Exchange Office Sent for Customs Verification
    01/02/2014 11:14:00 Customs Office Customs Retained Reason: Other

    Will it reach me (I am in Cochin) or should I contact the local Customs office after a waiting for a week?

    • It says it has been retained but that may change again, especially considering it’s only Rs.1000. Yes wait for a week and see what happens.

      • I am happy to say that the status changed to the following after the above events in the tracker site:-

        03/02/2014 22:59:04 KOCHI SH Item Received
        04/02/2014 00:57:48 KOCHI SH Item bagged for Kakkanad S.O
        04/02/2014 04:19:33 KOCHI SH Bag Despatched to ERNAKULAM RMS
        04/02/2014 09:10:12 Kakkanad S.O Bag Received
        04/02/2014 09:12:42 Kakkanad S.O Bag Opened
        04/02/2014 09:12:42 Kakkanad S.O Item Received

        But it says “Bag Opened” on 04/02/2014. Does it mean they had opened the bag to see the product?? How can they just open it >.< Why din't they just scan it to see whats inside???? I want the package too since its from Japan. I am hoping they deliver it soon. Its taking such a long time…such a long process… *impatient*

        • Opening of parcels is very normal. They’ll pack it as it is; that’s not a problem. If I remember correctly, you said you’re from Cochin, right? I don’t understand why it went from Cochin to Kakkanad? Is you place near to Kakkanad?

          • Kakkanad is in Cochin 🙂 My place is in Kakkanad where the parcel is supposed to be delivered. The status didn’t change since yesterday. Hopefully they deliver it to me soon!!! ^.^

            • I received the parcel *very happy* It delivered on the 5th of February to my office in Kakkanad,Cochin. I din’t realize that and received it on 14th Feb. Thank You very much for the replies. Now I know how a Parcel travels from other countries to India ^.^

  23. Hi Sai,

    I ordered some aeromodelling parts from China. Tracking info shows following.

    03/12/2013 16:43:00 Origin Office Item Booked
    04/12/2013 15:55:00 BEIJING EMS CHINA Item Bagged
    08/12/2013 04:10:42 MUMBAI INDIA Item Bagged
    08/12/2013 04:20:58 Exchange Office Sent for Customs Verification
    10/12/2013 04:59:13 Customs Office Customs Retained Reason: Other

    What is the meaning of “Customs Retained Reason: Other”? What should be my next step to get the parcel?



    • It means it has been held by the customs since according to them something is not right. You just have to wait until you receive communication (normally a letter) from the customs. If you receive nothing in this week, you may call the concerned customs. Don’t call very early because they will demand high charges caching your urgency. Be casual and go smoothly.

  24. I have the same problem.

    October 29, 2013 , 12:09 pm Customs clearance processing complete INDIA

    October 26, 2013 , 3:06 pm Customs clearance processing complete INDIA

    October 26, 2013 , 2:57 pm Customs clearance processing complete INDIA

    October 26, 2013 , 12:37 pm Processed Through Sort Facility INDIA

    October 22, 2013 , 8:26 am Processed Through Sort Facility ISC CHICAGO IL (USPS)

    October 22, 2013 , 8:25 am Arrived at Sort Facility

    October 22, 2013 , 8:24 am Arrived at Sort Facility

    October 19, 2013 , 4:36 pm Dispatched to Sort Facility

    October 19, 2013 , 11:35 am Acceptance

    Can anyone please help me when i can receive my item? It is very urgent for me.

  25. I bought samsung tab on 12/9/13 and shipped through usps flat rate small box on same date from ebay us. But yet not arrive till 28/9/13 I’m from lucknow, uttar pradesh. Package information is that it left chicago on 14/9/13 to destination but yet there is no more information. Kindly tell from which courier it will be to me and when?

    • Which Courier?

      EMS Speed Post.

      But you should contact USPS customer care once since its not normal for a hardware shipment to not get updated on tracking.

  26. Hello There

    Lovely website really very helpful …keep it up

    Two things my parcel stuck and saying Retention reason : Invoice missing

    Now i have read some of the feedback and you suggested go to office and negotiate the price
    or they will charge as per Indian Rate ….. (Which office in delhi?)

    Secondly I am pretty sure that my supplier is same as
    August 22, 2013 at 2:37 pm
    So if you have his email can you please ask him how did he proceed? (Hope not too much to ask for)


  27. Hello,
    I have ordered some technical stuff from US, they have send it via Priority Mail International Parcels, USPS. I checked its status, it shows, it is in Customs Clearance in India only since 6th Aug. The product is worth 40k and they are asking me to contact someone local in order for further processing.
    Kindly let me know where to contact to get it delivered.

  28. Hi
    My parcel is retained by customs saying that invoice missing
    What should I do?

    8/5/2013 3:23:00 PM UNITED STATES 30253 Receive item from customer (Otb)
    8/8/2013 3:55:00 PM UNITED STATES ISC MIAMI FL (USPS) Receive item at office of exchange (Otb)
    8/8/2013 3:55:00 PM UNITED STATES ISC MIAMI FL (USPS) Insert item into bag (Otb)
    8/16/2013 10:50:00 AM INDIA DELHI FOREIGN POST OFFICE Receive item at office of exchange (Inb)
    8/16/2013 2:48:00 PM INDIA DELHI FOREIGN POST OFFICE Send item to customs (Inb)
    8/21/2013 4:53:00 PM INDIA DELHI FOREIGN POST OFFICE Record item customs information (Inb)
    Retention reason : Invoice missing

    • Call them or visit them if its near your place. Although I would suggest you to do so after this week since they will normally call you if something is missing.

      If you go, you can negotiate a price (if you’re good at it) or if you talk on phone, they’ll calculate the price as it is in India and release the parcel.

  29. My parcel was send by my relatives from USA on 8th Aug 2013 and on 14th it reached to india and till now (21 Aug 2013) lying with customs. Whenever I track it shows “send to customs”. Please tell me to whom I contact.

  30. I ordered a phone from a chinese vendor which cost me 216$ to India.

    Today, I received a call from post-office saying that your product is arrived and you will have to pay Rs. 13,000 (218$) as custom duty/Tax.

    I cant pay that much amount as tax. Please help me what should I do?

    Please note the phone is ripoff of samsung galaxy s4 and not the original.


    • That’s ridiculous. It shouldn’t be more than 10%. They definitely thought it was S4 and you (or the seller) misrepresented its value.
      But since its out of customs and with postal department, its almost useless talking with them. Postal guys simple collect what the customs asks them to.
      Still, try talking to the postal dept and see if they can do something.
      If you don’t collect it from them, they’ll return it to the customs. You can talk to customs then.

      • Even i have to pay 12150 rs as duty on 26 th july for my htc 1 phone at ahmedabad custom. They value my phone at 14500 as i gave them bill of 199.99 dollars, and they impose duty on 14500 which workout to be 5600 rs plus edu cess plus 6000 rs penalty and some other charges come to 12150 rs.

        • If its original HTC One then I think that’s about fair. Mostly this is a contract phone that a relative sent to you right?

      • Hi Sai,

        Thanks so much for your prompt reply and suggestion.

        I tried talking the local post office and every time they divert the discussion saying you need to talk to custom guys. Now what if I refuse to accept it? what would be their action after this? Is there any way out i can talk to custom guys?

        I tried calling them on
        022-22653621- 022-22614488 but no one is taking the call. Can I visit them personally and discuss, if yes where should i go?

        Please assist.


        • You should contact the PAS of Mumbai FPO. Try 022-22614585. If even these guys won’t pick up the call, you can visit them and talk.
          Office of Postal Appraising Section (PAS), Videsh Dak Bhavan (FPO), Ballard Estate, Fort, Mumbai – 01.
          As I said, you can refuse to accept it; it’ll be returned back to the customs. If you don’t approach customs, after six months, it’ll be auctioned off.

          • thanks for your help again.. trying to reach them and will update you..

            Thanks a lot!
            hope they understand I am a human and treat me like one there..

  31. Dear sir,

    I purchased one Electronic SSR Unit from Taiwan on may 29th, it reached chennai on 6 june, but still i am not getting.
    Kindly help us.
    Our supplier Feedback is attached


    • From the tracking its clear that it has been held back by the customs in Chennai. Since its already 20 days now, you should probably contact your customs; they will tell you the procedure to follow.
      Try calling 044 25240968 and tell them your tracking number.

      • hello sai,

        My parcel has been send from us from my relative as gift containing mobile phone worth 200 dollars through usps express international parcel to india , gujarat, vadodara, on 10 th july. tracking shows it reach to delhi on 16 th july morning 7 am . so how much time it will take to reach to vadodara , gujarat. on parcel gift has been mention as well as product value declared is 50 dollars.
        So might be a problem in custom? My track id is [noted]. when they parcel it usps told it will reach within 3 to 5 days.. so do you think value will be the problem in custom?

        • I mostly think yes. It will always be an issue with false declarations. Gifts can be duty free upto Rs.5000, which is what you’re relatives have tried to project but in reality its nearly Rs.12000 in value.
          But since its only yesterday that it has gone to customs, you should probably wait for confirmation. In a day or two, you will see that it has been retained by them.
          If luckily its not retained, it will be sent to you in speed post and should be with you by this weekend.

          • Thank you sai but this phone purchased there with contract so they get it in 200 dollars otherwise it valued 600 dollars, so that is an issue? it costs in india is around 40000 rs. But they get it in 200 dollars only, so if anything goes wrong how we can explain them?

            • Even when i asked them say they said it is sent to ahmedabad on 16th itself, does that mean it clears custom? or it will get stuck in ahmedabad?

              • If it was sent to Ahmedabad, it means it cleared customs in Delhi. It may go through another customs round in Ahmedabad.
                You cannot explain them, because it is wrong to get a phone like this. I know many people get contract phones like this, but most of them ask their relatives to bring it along with them when they come to India. But via post, it will be a problem.

  32. Hi,

    I was sent a package containing a Table tennis racquet through USPS Priority Mail International on April 10 (tracking no LJ5****2US). It left the US on April 20th and then the USPS website does not show any more information. I am assuming it is stuck in some customs office. I am based in Visakhapatnam, AP. Which customs office should I contact regarding the package.
    Thanks in advance!


    • Those starting with ‘L’ cannot be tracked by us. First contact Mumbai customs and then Hyderabad customs.

  33. I really need your help I bought a pioneer player from ebay US to india for car by usps express mail international on 6th of may 2013 and today is 14th may and the usps site still shows Customs Clearance and that’s it. It is not getting updated from few days.
    Please help the pioneer player is worth $500 and i am very tensed about it and one more question that how to know that my parcel has release by custom or not?

    • Okay, now if you try to contact customs, they are sure to levy unnecessary charges. If you have patience, I’d suggest you to wait for a week. It’s not even 10 days. On average it takes about 15 days for things to reach people in India.

      • Will you please tell me the custom charge on my item if its possible.

      • When I checked my status on indiapost its show that my parcel custom clearance process complete and custom retain reason = other.
        Now what to do. Please help out from this situation.
        Thanks and reply soon.

        • Alok, there are so many reasons why a parcel might get retained by customs. Missing documents or incorrect specification of value are the 2 common one’s.
          Official rate for Music instruments is 10% of item’s value in originating country.
          Now since it is retained, you may want to call them.

  34. Hello sai,
    I really need your help i sent a phone from us to india for my younger brother by usps priority mail international on 29th of april and today is 5th may and the usps site still shows electronic info received and that’s it. It is not getting updated from quite a few days and i have a $38 priority mail which has tracking too. I saw in net that people with this kind of number have proper tracking but i am not having it.
    Please help the phone is worth $300 and i am very tensed about it and one more question that how will i get to know that it has arrived in India and it is with custom people if usps tracking is not helping and if i get to know that it is in customs how to have it as fast as it can because my brothers b’day is arriving soon please answer soon.
    Waiting for your reply sai.

    • I’m sorry but there’s nothing much that I can add to this reply. Very similar questions both.

      • Can you just tell me that how will I get to know that my parcel is in india if usps don’t and now what to do if i know it is with customs.

        Thanks in advance

        • We can only guess but you cannot be sure that its in India. If after 10 days the status doesn’t change, email USPS and they’ll launch an investigation.
          You actually need not do anything if incase its with customs. But, if you want to know something, you can surely call them.

  35. Sai,

    Looks like you are helping a lot of people. I really appreciate your work here. I have a question for you. I have a label number – CJ17****60US. I created this label on April 26th 2013 and it was picked up from my place on April 27th 2013. It should be delivered in 6-10 business days, however I don’t see any update about it yet. I have no clue where my package is. The only update I got in my email was that the packet has been picked up. I have tried contacting USPS and they asked me to wait until it’s 10 days before they can start documenting my complaint.
    FYI, I sent out a phone worth 300$. I also did not buy insurance for it, my bad! What would your suggestion be in this case? Is this normal for USPS to take this long to update the information on the website?

    • Umm, no, the status updates should be live as it happens but the delay in delivery is very normal, especially for Priority Mail International parcels. Normally, on the 2nd (or 3rd) day after the pickup, we would see an update ‘Left for destination’ (or something like that) indicating it has left the states for India. On average, if everything it right (proper bills and estimates are provided with the shipment), this category shipments take 15 days to reach their destination.
      The customs here in India is a whole new problem but we aren’t even sure if it has left US in the first place. So it is for USPS to confirm you first.
      And yes, even I couldn’t find any additional status updates other than what you’ve mentioned, either at USPS or IPS Web Tracking India.

      • Something is really wrong! I did register a complaint with USPS and got a call back from my local post office. They said they will look into it. It was suppose to go through customs in Miami and it could be that there has been a delay there.
        I was actually wondering, if it could be that they were unable to scan the barcode. Due to the small size of the box, I had to fold the bar code a little. I am guessing that’s the case, but what would happen in this case? Are there chances of it still being delivered?

        Thanks Sai. 🙂

        • Haha, don’t worry. Customs would tear open the parcel if they didn’t find something they are looking for, so barcode is mostly not the issue. Anyway, I have never heard any parcel getting stuck in the source country. It almost always gets delayed here at Indian customs.
          Will it be delivered? Yes it will, eventually.

          • I hope so! Keeping my fingers crossed.
            Thanks, Sai. 🙂

            • Finally, there is an update from USPS today. It says, Arrival at Unit, which is funny because I don’t understand where has it been all this while. It’s been more than a week today and I have no clue where my package until now, but I am certainly glad to see this update. I am hoping to see a ‘dispatched’ update by tomorrow 😐

      • Chitra Engarsal

        Hi, I sent a parcel of dresses and sweet boxes to my daughter who is in Troy Michigan USA on 8 th of July .My tracking no thro Indian post is CT195758581IN.Today I called up the post office where I booked to check the status.They say it is given Retention.Could u pl tell me what is the meaning of this and what is the status now and will the parcel reach my daughter before her birthday which falls on 24th July or do I have to ask my daughter to contact local USPS. Please kindly advise me reg this.
        With thanks and regards,
        Chitra Engarsal.

  36. I had bought an phone from ebay seller and he had delivered it on 29.04.2013 from US on USPS priority mail international and my tracking no. is LK0***9US. Please help me to track my item and was it left US or not.The destination is Jalandhar, Punjab, when will it i received it. Please reply me.

  37. Hi,

    since 18th april there is no more update about my parcel, I have no idea where is it, how to find it or when I’ll receive it. Help me please.

    Priority Mail International Parcels
    Customs Clearance
    April 18, 2013, 11:32 am
    International Parcels.

    • Customs clearance is a clear indication that its with customs house. You can call them if you’re in a hurry. Please don’t ask me for numbers, a simple google search will give you those.

      • Hi Sai! Youre helping a lot of people on here I can see!! actually my sister had sent me an iphone6+ on october 22nd 2015 via Priority Mail International Product….these are the notifications i got on its current status:-

        Product & Tracking Information
        Postal Product:
        Priority Mail International Parcels
        International Parcels
        DATE & TIME
        November 30, 2015 , 4:22 pm
        Customs Clearance
        Your item is being processed by customs in INDIA at 4:22 pm on November 30, 2015.
        November 30, 2015 , 3:58 pm
        Customs Clearance
        November 28, 2015 , 10:28 am
        Processed Through Sort Facility
        November 25, 2015 , 10:19 pm
        Delhi, INDIA

        its been stuck in CUSTOMS CLEARANCE , INDIA since November 30th! I dont know which customs it is….as i live in Thane. So do you have any idea by when will I get it? Who should I call? Please please please help me im really worried. And how much customs will I have to pay for it? Please tell me..please. Do reply please.

  38. Hi, seems like I am not the only one having problems with USPS delivery. A parcel has been sent to me via USPS , the last tracking shows LJ864***US
    March 18, 2013 01:26:00 MIAMI, FL 33112 DEPART USPS SORT FACILITY

    but the tracking ends here. I have tried contacting Mumbai customs each one gives me another number to call on and the last 3 numbers i got no one seems to answer the phone. Please guide me as to whom i should contact.

    • These items starting with ‘L’ are unfortunately not trackable online. Not only to us, but also for the customs people. They will only come to know about the item if it held up in their respective customs for some reason.
      I have no special contact numbers for you to call, everything that’s up on Google search is all I have too.

  39. Hi, I purchase a cosmetic from Korea and it got stuck in kolkata customs due to high value goods, official custom declaration required. What to do? I am from north east india, please help me !!

    • If you do not do anything, they will call you after few days. If you don’t like to wait, you can call them too. Just Google for ‘Kolkata customs contact’ and you’ll get the number.

  40. Hi Sai,

    My friend has sent me a mobile phone through USPS priority mail on 25th march 2013. It has not yet reached me.

    Following is the detailed status update for the parcel from ipswebtracking:
    3/25/2013 UNITED STATES 03431 Receive item from customer (Otb)
    3/28/2013 UNITED STATES ISC NEW YORK (USPS) Receive item at office of exchange (Otb)
    3/28/2013 UNITED STATES ISC NEW YORK (USPS) Insert item into bag (Otb)
    4/4/2013 INDIA DELHI FOREIGN POST OFFICE Receive item at office of exchange (Inb)
    4/4/2013 INDIA DELHI FOREIGN POST OFFICE Send item to customs (Inb)
    4/10/2013 INDIA MUMBAI FOREIGN POST OFFICE Record item customs information (Inb)
    Retention reason : High-value goods – Official Customs declaration required

    The price of the phone $299 and my friend has filled required customs form and have attached bill and everything else as required. He had checked about custom duty at US before sending the phone, which said that there is no duty for items below $400. But customs in India seems to differ on that.

    I have tried calling Mumbai customs office today (Saturday) at 022-22**91. Nobody is picking up the phone. Can you please let me know how to proceed on this?


    • Adding a little more information.

      The parcel has to reach me at Hyderabad. And has been sent through priority mail international.

      • Obviously the rules here differ from USA. Anything over Rs.10000 is defined as high value goods in India. You should go through this page to get an idea of the clearing process. Also, try that number under PAS section on that page. That should work.

        • Please help me? I was sent items package form kenya to USA processing to customs 05/05/2013 till now? Not show me update delivery what is the problem? international parcel usps.

          • You stay in Kenya or US and are you are sender or receiver? If you read other comments, you will know various problems that may arise for customs clearance.

  41. Hello.

    I just went through the comments below I guess you could also help me. My brother has sent me a parcel from chicago through USPS on 25th of March at Gurgaon. It was suppose to reach me by 2 weeks. But now its more that 2 weeks. I checked with the Post office here but they told that they have not received anything as yet. It is supposed to be stuck at customs. Could you help me out with some number at the delhi customs so that I can call up and check.

  42. Hi Sai,
    My cousin has sent me a used laptop in a usps priority mail and another express usps package containing nutritional supplements on 29th march 2013. It has been showing the same status since last 1 week that it is in Custom clearance. The priority package status shows it was received in DELHI FOREIGN POST OFFICE,then forwarded to Customs while the express shows it was received at EMS MUMBAI POST OFFICE then forwarded to customs. The destination of these packages is GOA. Can you please help me here and tell me which customs office these packages are at? I will be very obliged.

    • From your comment, it seems the priority package is with Delhi customs and Express package is with Mumbai customs. If Goa is the final destination, then Mumbai will be the final customs clearance place. So the express package will be sent to you as soon as it clears customs.
      The Priority parcel, once its clears customs in Delhi, will once again have to go through Mumbai customs; or so I think from my experience.

      • Thanks Sai for the quick response! So I’m guessing its gonna take forever still?

      • Also Sai, can you please give me the Mumbai and Delhi customs numbers. I can’t find it in this blog either!

        • Mumbai and Delhi. For Delhi, you should be calling the first number, who heads customs (delhi zone).

          • Thank you for your time. Will keep you posted.

            • Hi Sai,
              I had called mumbai customs and it seems like only one parcel has reached them. The one containing the laptop. The other parcel containing nutritional supplement is yet to arrive from Delhi customs to mumbai customs. The guy on the phone from mumbai customs said that i have to pay 41% tax duty on the second hand laptop valued at 300$, that comes to around 7000rs as tax. And he said that since i don’t have an import export license, i have to pay fine and penalty of 1500rs + 5000rs. Which i think is completely a lie because i have never heard about this before. Why do i need to have a license for receiving ONE LAPTOP by courier? Does it make sense to you? He also said i should write a letter to them with the details of my consignment and that I’m willing to pay the whole amount which was explained to me on the phone, which he actually didn’t explain to me completely, he hung up saying this has been the custom law since years. And then I could pay the amount at the respective post office. What do you think of this?

              • I haven’t heard about this export import license either. And it totally doesn’t make sense to have one for an occasional purchase overseas for personal use.
                You know how India works; its very sad.
                I don’t have deep technical knowledge on how customs works but as an outsider, it appears as if customs people are trying to cash in on you. Most people don’t even know that they can call customs to enquire about their shipments. They just wait for their products or in the mean time, the customs themselves call them. Since you’ve called, for them it appears as if you’re in a hurry. They’re just using it.
                This is just my opinion and it may not be correct. I do not know if what they’ve said is according to law’s or not. But it doesn’t make sense to me too.
                This kind of abnormal charging happens when the parcels don’t have proper bills or invoices.
                Don’t write them the asked letter. You will be giving in to their tactics if you do. If you know any knowledgeable person, ask them to speak to customs technically.

                • hi Sai,
                  The other parcel containing the nutrition supplement has reached mumbai postal exchange centre and probably gone forward to the mumbai customs, so I’m gonna contact them on monday. And regarding the laptop, my friends dad who is a senior custom officer (Customs vigilance department Mumbai) is gonna call on the number to talk person i spoke to on monday, to check on the matter. He said he will make sure that I’m not scammed of my money in any way but i will have to pay whatever duty is by law. I agreed to it. Lets see what happens on monday. By the way, i did a google search, it says that laptops are charged custom duty of 14% of its original value in india, if provided by the invoice. Will keep you posted regarding this matter. Thank you for your assistance.

                  • Asking your friends’ dad to talk is a sensible thing. In case you buy anything in future, here is the complete list of products and their corresponding import duties. Thank you for coming back and sharing your experience. You’re indirectly helping many others who visit this page with their own set of problems.

  43. Hi Sai,
    My friend has send me a parcel and its id no. is LC967****5US. I have no idea how to find it, Please help me to locate it. Thanks.

    • Parcels starting with L are not traceable online. You can know about it by calling respective customs, but only if its retained by them.

  44. I had ordered a watch from US and they shipped it via USPS Express mail no. EC201191939US
    Now the status is custom clearance on usps site and custom retained : reason other in india post site
    What should be done next as i am from rajkot, gujarat. They are not mentioning which custom office its stuck up.
    Or will i have to wait for few days before contacting them.
    The item costs around $ 500. What’ll be the estimated amount of custom duty on this item.

    • If it is retained by customs, its better to contact them for faster processing. If you do not, they will contact you but when will that happens is any one’s guess. If you stay in Gujarat, mostly likely its Mumbai customs.

      For wrist watches, the duty is 10% of value in US when purchased.

  45. Hi,
    My USPS parcel is stuck with customs I guess but the reason is not clear. Need some help in being able to get the parcel asap.

    Local Date and Time Country Location Event Type Extra Information
    3/11/2013 2:33:00 PM UNITED STATES 32114 Receive item from customer (Otb)
    3/14/2013 7:37:00 AM UNITED STATES ISC MIAMI FL (USPS) Receive item at office of exchange (Otb)
    3/14/2013 7:39:00 AM UNITED STATES ISC MIAMI FL (USPS) Insert item into bag (Otb)
    3/19/2013 2:22:00 PM INDIA DELHI FOREIGN POST OFFICE Receive item at office of exchange (Inb)
    3/19/2013 3:50:00 PM INDIA DELHI FOREIGN POST OFFICE Send item to customs (Inb)
    3/28/2013 3:42:00 PM INDIA DELHI FOREIGN POST OFFICE Record item customs information (Inb)
    Retention reason : Retained by customs for unspecified reason.

  46. Ujwal Ullas Kini


    I was about to recive a parcel from USA containing a Watch, clothing and Candy through UPS couriers. It has been sent on 20/03/2013 and today it reached bangalore customs. But the custom people didn’t give clearance because the watch seems to be more valuable than the estimation given in the parcel. Its valued as $100 in that. They are asking to provide bill or online value of that watch. My sister got it in a offer long back for a cheaper price. Now its cost is higher than she purchased for. It has been sent as a birthday gift. Please advise me what to do now in order to get it on time. Do i have to pay anything in customs?

    Please advise. Thanks.

    • Is the estimation accompanied by a bill? Even though your sister bought it at discount, it must have had a bill with it. If the bill is included in the parcel then that’s the final value of the product; what value it is now doesn’t matter. Show them the bill if you (or your sister) have it. If no bill is provided then obviously they’ll take present value of the watch.

      Gifts up to Rs.5000 are customs free, but it looks like your total shipment value exceeds that limit so you’ll have to pay some fee (I don’t know how much, but it’ll just be few hundreds; if at all).

      • Hi sai. Thanks for quick reply.

        Today UPS people called me and said I have to pay a custom duty of 3000+ Don’t know how come its that much. Please advise. In invoice the estimations is of $125.

        • It should have itemized billing. Because every category has its own import duty. For example, standard duty for watches is 10%, for Mens’ suits (non hand-made), it is 10% or Rs.1100 (which ever is higher) and so on. We can’t tell on what basis they have arrived at that total duty. But if you can ask, ask them to describe the calculation (actually, it is their duty to tell you in details, but mostly it’ll be an arrogant reply).

  47. Hi,

    I bought several mobile cases from US. On 6th of march , its out from US via USPS, on 14th of March its with Delhi Foreign Trade. Seller put the valid invoice bill. It already mentioned our Valid Tin Number too. We have valid Import license too. Today is 18th of March , still its in Delhi Foreign Trade office. Its not as gift, its value including shipping is around 33k INR.
    Its clearly mentioned on invoice too. All Products with value mentioned as per guidelines.

    My Question is, We are doing something wrong. or its a normal procedure to wait. yet its not gift, its commercial parcel. we are law abiding citizen and importer, we know that we have to pay valid import taxes. We tried calling Delhi foreign trade office, but no luck. Should we wait for more days. We have all documents ready, we also have state border cross certificate ready. As it has to cross Delhi State Border to deliver in our city. We always use FedEx, DHL. But for trial, we use USPS first time.

    What will be our next step. Kindly suggest us.

    • From what I see, you are doing nothing wrong but can only wait for now. Yes, customs through USPS is slow compared to private courier companies. I will wait for this week and see what happens. I have been seeing it takes an average of around 20 days for parcels to reach from seller in US to recipient in an Indian Metro city (even more time if its a small town or village).

      • Hi Admin,

        Thanks for fast reply. Indian administrative machinery is not upto the mark.
        My DHL parcel arrive in 3-7 days. But USPS via Indian post takes a long time. Business suffer because of delay. Price become more high because of inappropriate taxation. This is an era of globalization. In china , govt support their businessman, where as in india, they try to put more taxes so that profit margin comes down. Sometime worse.

        Anyways it’s all the matter of delay. Is there any way to speed up the process.
        We are trying our best to get the parcel delivered. But don’t know how much time it will take to release from customs. This is the first and last time we import from USPS.
        DHL, FedEx is far much better and faster.

        • I would have advised you to call up the Delhi FPO but you said you already did that but in vain. So I’m not sure what else you can do. But yes USPS in combination with India Post is very slow. And our customs is one of the worst in the world in terms of transparency.

          • 3/22/2013 3:51:00 PM INDIA DELHI FOREIGN POST OFFICE Return item from customs (Inb)

            Kindly Describe what does last line Mention “Return item from customs (Inb)” What does it mean?

            • Customs checking is finished and now its ready to be handed over to India Post for delivery.

              • What’s does “Retention Reason:other” means
                And how much duty should we pay. Our calculation say 10% as DHL charges 10%. Have you heard any unavoidable duty charges imposed on customers?

                • It means it was held in retention by customs for reasons other than standard reasons. Since the tracking shows ‘return from customs’ later than ‘retention’, you have nothing to worry.
                  I don’t know what will be the customs duty but yes I have heard so many stories of customs charging more than what they should really have.

  48. Hi,

    For my USPS package it shows “customs clearance processing complete” twice (on march 13th and 15th) but the location just shows India.Does this mean its cleared delhi and chennai customs? Its a 500 dollar camera sent through First-Class package International Service Registered sent by my sister. Will I be lucky enough to get it? How much duty will I have to pay? Its available in India for 30,000 INR. I would have bought it here but my sister wanted to give me a surprise for my birthday and it never came as expected. 🙂 .It surprised her instead.

    • Haha, nice surprise.
      I think so, Delhi and Chennai (if this is where you stay). I saw your status table and everything is just fine and moving well, albeit slowly. Taking this weekend out, you should receive your camera in the next week. As far as duty is concerned, yes you will be asked to pay some amount. I won’t know what it is but officially it should be 7.5% of bill.

      • Hi Sai,

        Got it finally! 🙂 It was delivered on Saturday itself to my office. I was not asked to pay any customs duty. I guess my sister paid it from there. Thanks anyways! 🙂

  49. And how do we know that it is stuck at Customs? Please tell.

    • If it were a solid parcel, there’s virtually no where else it could get held up. Since yours is a letter and its been so many months now, I doubt if its with customs. May be its misplaced somewhere in transit by our postal department. Or may be they tried to deliver when there’s no one at home? Start by contacting your local post office first.

  50. Hi All
    This is regarding [checked] it was sent on 10/Dec/2012 from Florida. Can anyone help on how to track ordinary letters once it reaches India, Hyderabad. Your help is greatly appreciated. Please help!!

    • Your package starts with ‘L’. These are not trackable by us, outsiders. You should either contact India Post (since you said Hyderabad, contact Mumbai customs) or USPS.

  51. My friend in US booked parcel containing medicines to my address in India through USPS. The tracking shows that it has already been cleared by customs on 2nd March. But i have still not received the consignment till date. Once it is cleared it has to be delivered by Indian postal service. May I know when this parcel is delivered.

  52. Hello Sai,

    I ordered a clip-on sun-glass($30) from a US shop on 12-Feb-2013. It was dispatched from the shop on 13-Feb-2013 via USPS First Class Mail service. Last update on USPS website was on 14-feb-2013 saying “depart USPS sort facility”. Still I haven’t received any update on the parcel. It is going to be a month from next week. What can I do? Will i get the parcel?


    • Your IP tells me you are from Hyderabad. So your parcel is with Mumbai customs. Call them give your tracking ID. They’ll let you know what is going on with it.
      But, are you sure its First Class mail service? Since I could not find this service from USPS to India. There’s only Express mail or Priority Mail International.

      • Sai,
        I am from Bangalore. What is Mumbai customs number?


        • Ohh, how did I get it wrong. Anyway, there’s a link in this comment; follow it.

          • Hello Sai,

            I tried calling Mumbai customs and Chennai customs. They just redirect to other numbers. I am fed up. My money is wasted. I could have given to the needy instead. Still there is no update on the USPS website. Its going to be 3rd month from May 2nd week.


            • Hmm, 12 February, wasn’t it. That’s a long time.
              I don’t know what else can you do but as a last attempt, why don’t you call bangalore customs itself? Try (080) 22863075. That’s the number of PAS Bangalore customs. They evaluate the imports and calculate duty.

  53. I am from Chennai , I have ordered a small telescope which cost me $60 and shipping $50 . The seller told me the package has been sent through usps priority international on feb 14th 2013. When i track the package it shows as below.
    2/14/2013 5:21:00 PM UNITED STATES 86444 Receive item from customer (Otb)
    2/17/2013 11:42:00 PM UNITED STATES ISC LOS ANGELES CA (USPS) Receive item at office of exchange (Otb)
    2/17/2013 11:43:00 PM UNITED STATES ISC LOS ANGELES CA (USPS) Insert item into bag (Otb)

    After the 17th feb there is no update. Its been more than 20 days and still the website shows the same information. I don’t know where the package got stuck in India.

    • It’s with the customs in India. I’m really not sure whom you should contact since I do not know where it is, Chennai, Mumbai or Delhi customs. Where ever it is, if you do not do anything, customs will contact you. When that happens, is anyone’s guess.

      • Hi all ,
        today i checked in IPS web tracking.. its shows as below

        Local Date and Time Country Location Event Type Extra Information
        2/14/2013 5:21:00 PM UNITED STATES 86444 Receive item from customer (Otb)
        2/17/2013 11:42:00 PM UNITED STATES ISC LOS ANGELES CA (USPS) Receive item at office of exchange (Otb)
        2/17/2013 11:43:00 PM UNITED STATES ISC LOS ANGELES CA (USPS) Insert item into bag (Otb)
        3/12/2013 12:06:00 PM INDIA DELHI FOREIGN POST OFFICE Receive item at office of exchange (Inb)

        I think it would take another a week to reach chennai.

        • Hi Raj,

          I also ordered a clip on glass from US on 12th Feb 2013 and it was shipped from Pennsylvania on 13th Feb 2013. Still I haven’t got any update in USPS website. If i check in IPS as you said, i get “No information”. Did you also got the same error before?


  54. Hi All,

    I sent a package containing legal documents and a used apple earphone (as I accidentally brought my dad’s back to US) through express mail international -USPS to India(Mumbai).

    As I was already sending important documents I thought of sending earphones as well as it can just slide in. But the USPS officer made me fill customs form. even then I though what the heck! It is just a form and I put value of it 10$.

    This is what I see in USPS site since 22nd:

    Label number: [checked]
    Processed Through Sort Facility
    February 22, 2013, 9:40 pm

    On calling USPS they informed me it is at Mumbai customs since 23rd feb.
    I have called customs and email them yesterday. Waiting for their reply back now.

    Does anyone have any idea how much time it takes in such cases?
    I read through so many posts but I feel my case is a little different as mainly there are only documents and I feel like a fool of putting in a used earphone with it. I dont care even if customs take it away as it is almost worthless, but send my documents to my address and they are critical to reach.
    Please advise.

    • Sorry for replying very late. Please tell me if you have received any reply for your email from customs. I don’t think ear phones is any issue. Its just going through regular clearance process and will be forwarded to your home as an when it gets cleared.

  55. Hi Sai,

    My friend has mailed me some legal documents on 15th Feb 2013 via USPS Priority but i have still not received them. I believe they usually take 6-10 days business days.

    I urgently need the documents, what can i do?

    Thank you.



    • It’s mentioned 6-10 days shipment time for priority International (to India) but I haven’t seen any delivery with in 10 days till date. But since yours are just documents, I think you should receive them in this week.
      You can call the concerned customs to speed up the process.

  56. Hello,

    I have imported some gem stones from international destinations and wondering whether customs would create any problem or not. I saw the customs manual and the applicable duty is 2%, if any of you have ever received gemstones, kindly assist.


  57. I recently purchased a new phone worth of $500 from ebay. Seller has shipped the item from US to Hyderabad through USPS Express Intl mail on Feb 11. Below is the last update I have from USPS tracking.
    Processed Through Sort Facility February 12, 2013, 8:32 pm ISC CHICAGO IL (USPS)
    From last 5 days, there is no update. Sender has tracked and informed me that it has cleared US customs in 1 day and said it probably would have reached Indian post. I tracked Indian post website with same shipping number and it says below.
    2/12/2013 8:32:00 PM UNITED STATES ISC CHICAGO IL (USPS) Insert item into bag (Otb)
    From 5 days there is no update in Indian post as well. What can be the next steps I can do to track it? Should I contact Delhi or Mumbai customs? If yes, what is the contact number?
    Also since the cost of phone is approx US$ 500, if the seller would have attached the invoice, what might be the approx custom charges I need to pay if it is not cleared on free of cost? Also is there a chance that it would be cleared without any extra custom charges?

    • It’s with the customs in Mumbai. Hyderabad comes under Mumbai clearance. Just search this page for contact numbers (ctrl+f and enter mumbai customs).
      If strictly by rules, import of ‘telephone sets for cellular network’ is free (from official cbec website) but we’ll be too optimistic to think there won’t be any customs charges. So I can’t give you any amount since it won’t be according to rules. If you still want some rough amount, most electronic goods are charged at 7.5% of the real value of the items.

      • Ok. Now the latest update from MUMBAI customs says as “Retention reason : Awaiting proof of purchase/value from addressee”.

        2/18/2013 11:52:00 AM INDIA MUMBAI EMS Record item customs information (Inb)
        Retention reason : Awaiting proof of purchase/value from addressee

        Can you please guide me on the next steps? I have tried reaching the Mumbai customs multiple times, but the phone is not getting connected. Can I send the ebay purchase receipt to Mumbai customs via email? Or will they contact me over phone? Or will the send the parcel to hyderabad and then I should go and show them the receipt to collect the parcel?

        • They should contact you over phone but you can email them the receipt too. Once they release your item to Hyderabad, you should pay the customs fee to your local post office/ postman and collect your item.

          • Do you have email id pls? Is it the same email id which is mentioned in the link you mentioned above? Deputy Commissioner of Customs(pasnchmum@gmail.com)? Sender says that invoice is already attached to the package outside, but did customs failed to check that?

            • Yes, that’s the email. There are two things, the invoice and a customs declaration form. Both are required. If both are present but customs didn’t see it, I don’t know what more I can do.

              • I tried contacting Mumbai customs yesterday and they asked me to send invoice/receipt to their address. So I have sent it today(might get delivered in 2 days). Then when I again called today and they said that they haven’t received the package and says it is still with the postal dept. Then when I asked why tracking is updated as “Awaiting proof of purchase”, they said that is a normal process. He also said that if the cost of the item is greater than Rs.10000, then a custom duty of up to 42% + extra 7000 charges will be applicable. If that is the case, total would reach double to cost of the actual item. Also I was asked to send a courier to them with this line “I do NOT want to be issued a SHOW CAUSE MEMO” so that no letter will be issued to me. What is the advantage I get if I send this? Will they not charge any custom duty? Not sure what to do now. Also, If it costs double, then Can I ask them to return the package back to the sender in US?

                • I’m responding via email. Check your mail.

                  • Hi Sai,
                    I might have same issue. My Parcel has been dispatched by USPS Priority International.
                    With proper commercial invoice valued Rs.18500). Can you please tell me how much the Import Duty may attract? Is there is any ways to get ride of it?

                    • Nope. Without knowing the product category I cannot tell the duty and there’s no strict chances that customs will levy duty as per rules on papers.

                    • Arabinda Bhattacharjee

                      I am waiting for a parcel from US. It was sent on 12th June and now I find the status of article as follows:-

                      Priority Mail International Parcels

                      Customs Clearance
                      June 22, 2013, 4:13 pm
                      International Parcels

                      Now , tell me is it cleared form Custom or not?

                    • It doesn’t tell anything, so I would think its still in customs holding. It may be subject to multiple customs in each city it has to go through before it arrives to you.

  58. Hi..

    I have purchased an electronic cig from USA.
    The seller has told me that it has been shipped on 13 th February 2013 .
    The destination is New Delhi .110075 . I have given my home address .
    The seller says that it will be delivered in about 7-10 days via USPS
    I don’t know whether it is priority or express.

    The e-cig cost me $30 USD .

    I want to know that whether i have to pay some customs here in india ?
    Will the customs object the product i have ordered as it is a kind of cigarette .?

    When last time i ordered from eBay USA i never received the product.

    Thank you

    • Hi Jatin. Its most likely that you’ll be required to pay some customs. I’ll do one thing, I’ll email you the mail ID of Vineet, who has also bought the same product a month ago. I’m not sure if he has received it yet but you can contact him for more details.

  59. Hello Sai!
    A friend of mine sent me a parcel via Express mail International, the last date of update says 29th January, Customs clearance and location is India. I called up Mumbai foreign post but they say that they haven’t received it in India yet. I don’t know what to do!
    Please help!

    • Is the location specified as Mumbai? If not obviously they wouldn’t know about your parcel.
      If it is Mentioned as Mumbai and the status is ‘Customs clearance’ then it is an affirmation that the parcel is with customs in Mumbai. I don’t know why they said so.

      • Nope. The location is not specified as Mumbai, it just says India as the location. It says Status of your item: Custom Clearance. Date is 29th January and Location is India.
        I think on the invoice, the price of the items in the parcel had to specified. It’s two iphones and a bunch of cables. The last time I was sent a parcel thru USPS, which was just books. It reached me within 10 days and it was via Mumbai customs, because it was taped all over with ‘Mumbai post’ tape.

        • Two iphones? You will be billed quite a big customs import fee. Electronic items do take longer to get cleared. If the invoice is clear, it will help clear it faster or else the Indian equivalent of those items (ie, in Rupees) will be considered and import fee will be calculated.

          And, if your location is Mumbai, then yes, the parcel will be with Mumbai customs.

          • The location is Hyderabad. But it has been quite a long time already. The website doesn’t show any update after 29th January. I read on another website, a person who was sent an iphone marked as gift on the invoice, was charged 600 rs but customs and some 400 rs by the courier service. Is it the customs on choice to bill as much as they like or is it as per rules? The tracking id is [checked]. What should I do to track my parcel? Should I file a complaint with USPS from US?

            • If it is Hyderabad, then you called the right customs. It falls under Mumbai region.
              Of course there are rules, but its up to them to decide if a ‘gift’ is really a ‘gift’ or something marked as gift to reduce import fee. USPS.com and India Post’s IPS Web tracking are the only two tracking sites we, outsiders, have at the moment.
              Yes you could generally ask USPS customer service but I think they won’t be able to tell anything more than what we saw in the tracking status.

              • Kauser,
                Did you receive the shipment? after how many days and how much customs charges did they ask?

                • Sandeep, I haven’t received my shipment yet. My sister called up USPS and they gave an alternative tracking number that starts with EI instead of CW and on the IPS website it showed the status as ‘awaiting proof of purchase from addressee’, and this has been ever since 29th January and no one from the indian postal service cared to either inform me or the sender!! Hats off to Indian Postal department!!
                  Have you received any updates on your shipment yet? Got your package yet?

                  • My shipment also has the same updated “Awaiting proof of invoice”. I have couriered the invoice to Mumbai and waiting to get it cleared. Do not know how many days it takes for it to get cleared. By the way for $500 mobile from USA, how much custom duty will be imposed. When I call them, they say that 40% duty will be imposed and if not they are asking me to come to Mumbai which is ridiculous.

                    Sai – do you know how many days does it generally take for Customs to clear it once the invoice is sent to them. I heard that it is 2 to 3 days from other articles but not sure.

                    • When they receive your invoice its actually matter of few minutes, but it depends on where your parcel is in the pipeline. So yeah, 2 to 3 days should be the maximum it takes to get cleared.

                    • Sandeep, please keep me posted about how much they charge you. My parcel has two iPhones in it. So I’ll get an estimate. And please tell us when you’ve received your parcel.

                    • Kauser – Sure, I will let you know. By the way, why don’t you call customs and seek a status update as you were waiting for long when compared to me? Also was their any invoice attached to your parcel while the i-phones were shipped? If there is an invoice attached, I think it will reduce customs retention time.

                    • The postman came home today and informed me that I had to pay customs charges Rs. 5038 at the postoffice by 4:30 pm or tomorrow morning. I was ready to pay 5038 so I went and paied and picked up my parcel!!! yuppy!! 🙂

  60. Hi
    I landed up at this website enquiring about my article.
    Please track this article for me and let me know the status : [checked]
    This article of mine cleared customs but these people did not forward to my domestic location since. I called customer care and she told me that 650 INR duty has been applied but she also has no idea why the customs people really did not send the article to me. Its 15 days now since there is no change in status. Please tell me what can I do and what could be the reason for this. The packet just contains carry cases for mobile worth just 4000 INR.
    One another article is : [checked]
    The story for this one is sadder. After one week after the status got updated to ‘send item to domestic location’, when I did not receive article, I lodged an online complaint on 6th Feb and these people updated delivered on 7th Feb when actually it never was delivered. I went to DLF QE local post office and they said ‘someone must have updated it to delivered after you lodged a complaint. Sad to see the state of affairs.
    Please help me in both the cases. Thanks in advance.

    • Hmm, what more can I help when the customer care itself couldn’t trace the items. If there is something wrong with the parcel it is the duty of the customs to inform either the sender or the receiver regarding the same. But that doesn’t happen here, which is very sad. Unless it is a rare import, they generally let go the item to local post office which collects the applicable tax. I really don’t know why that didn’t happen in your case.
      I can only advise you to have a visit to the customs (DIMC is in Vasant Vihar) personally, if possible, and have a word with someone there.

  61. Hi,
    I have purchased a motorola phone from ebay worth 150 $ and it was shipped via USPS priority mail on 4th feb. I haven’t received my package yet. The last update in usps website is as follows.
    Processed through USPS Sort Facility
    February 07, 2013, 1:24 pm – CHICAGO, IL 60666 International Letter.

    • Most likely, its with the customs and they are not able to ascertain the value of the item. If there is an invoice in the package, it will be immediately forwarded to you, or else you should contact them. Read other comments to get an idea.

      • Thanks for reply sai. I have contacted Chennai customs who told me the tracking number [checked] is non – traceable & can take 30 – 45 days to deliver. Will there be any local tracking number for these type of packages coming from US ? If so how to obtain & track it…

  62. Hello Sai,
    My friend send me a parcel from US through USPS No – [checked]
    Bill amt – $22;
    Shipping amt – $27;
    Total amt – $49;
    While tracking, the status is – retention due to high value goods, official custom declaration reqd.
    What should I do now? Pls help.

  63. Hi Sai,

    Coming across your blog was a blessing. I had bought some medicines online for my pet on Jan, 23rd, 2013, the vendor couriered the order using USPS Priority Mail & told me it would take 7 working days to reach, when I checked the status of the order on the USPS tracker it says as Electronic Shipping Info Received as on 23rd Jan,13 but no other updates have been posted other than that.

    If you could please give me your opinion on why it is reflecting as only electronic shipping info received, even the location is not given. The order is around $92.

    I have previously ordered the same product twice through the same website and the orders have usually come in around 10 to 12 days, it’s just that quiet sometime has elapsed so i am getting a little jittery as far as the order is concerned. The vendor told me that most probably the order must be stuck in customs so that’s why it is taking time.
    Awaiting your reply on this.

    Thanks & Regards


    • Going through the first part I thought the ‘medicines’ could be the reason because generally they have stricter import rules. But that’s definitely not the case here since you have previously ordered and received them without any problem.
      The order value too isn’t that big to raise any flags at the customs.
      I’m not sure why the status isn’t updated but I think you could email USPS support to know where it really is. May be they have some internal tracking system that is more up to date. I’m 99% sure its there with the customs in Mumbai, but I’m not sure why its held up there.
      Since you received something similar before, I’d generally wait for some more time, say a week more and see if anything happens.

  64. Hello my parcel (shoes) which cost me around 9700 inr is at mumbai fpo and the status is “Retention reason : High-value goods – Official Customs declaration required”
    What should I do. I stay in Hyderabad.

    Kindly help.


    • As it says, they didn’t find customs declaration form mentioning the price of the shipment. You should probably call the Mumbai customs office to know about your product.

  65. Hi Sai,
    I have a shipment arriving from the U.S via U.S.P.S
    My shipment address is Srinagar, Jammu & Kashmir so i am presuming the Delhi customs office is responsible?
    Here is my tracking number and details:-

    Depart USPS Sort Facility – January 16, 2013
    Processed through USPS Sort Facility – January 15, 2013, 8:01 pm
    Depart USPS Sort Facility – January 14, 2013
    Processed at USPS Origin Sort Facility – January 14, 2013, 6:52 pm
    Accepted at USPS Origin Sort Facility – January 14, 2013, 5:37 pm
    Electronic Shipping Info Received – January 14, 2013

    Estimated delivery time was till Jan 30. Please help me know as to what is going on, what is the procedure and what are the contact details of the specific department / office.
    Thank You.

    • Wow that’s a lot of time already. It’s most definitely stuck with the customs in Delhi. May be the phone numbers here might help you track your shipment.

    • Hi,
      My friend sent courier through USPS on 31-jan-2013 US to hyderabad, they said it will reach within 20 days, but still didn’t receive the courier. I don’t have tracking number, please help me how can i trace my courier and whom I can contact?


      • 31 Jan to 5 Feb is just 6 days. So you need to wait for some more time. Any way, you really need to have the USPS tracking number to track your shipment. Ask your friend for the tracking ID.

        • Hi,

          31 Dec 2012 not 31 jan 2013, almost 45days but still didn’t receive my courier, even my friend also don’t have tracking id,can you please let me know what is my next steps?


          • What you mean by saying your friend also don’t have tracking id? If he himself shipped the parcel, he should have the tracking id. It will be printed on the receipt that he may have received after paying for shipping.
            You really can’t do anything without tracking number.

            • Yes your right but unfortunately he lost the receipt so is there anyway to get my parcel?

              • Well, you will get your parcel at some point of time but without the tracking id we cannot say when.

                • Ok but tell me surely i will get parcel or not, one more thing why it will take time, they said 20 days but still didn’t receive my courier?

                  • I don’t know what the shipment is. If it is not some high value thing, it will be delivered to you. If it is a high value thing and doesn’t have customs declaration on it, it will be retained. I really don’t know what happened. You just need the tracking id and I’m sorry I really cannot help you anymore in this case.

  66. Hi,
    I send parcel to india from USA. USPS priority on jan 19 2013. Its status is showing in customs clearance (Customs Clearance-Your item is being processed by customs in INDIA at 12:19 pm on January 30, 2013.). Its been few days this status has not changed. How long you think will it take to clear this & deliver. What can i do here..

    • There’s nothing much you can do here, apart from waiting. Depending on the product, it may be cleared in 2 days or take as many as 10 days. Generally, if the shipment has proper invoices attached to it, it will be processed quickly, regardless of its price. If not, it will take time to evaluate it to estimate the import duty.

      • Hi,
        I send cloths, shirts from u.s. & there was no invoice on top, I just filled up customs form & attached to package. Its in delhi customs as per tracking info 6 days passed but tracing is still same.

        • As I said, if the value of the package is not honestly mentioned, it will take quite some time to clear customs. Once they ascertain the value of the package, they will forward the package the addressee. They will have to pay the applicable duty and collect the package.
          Now, how many more days it could take, I’m really not sure. Either you or someone should call delhi customs (phone numbers present above in my reply to Tao) to find the current situation.

  67. Dear Sir;

    Please see under-mentioned E-Mail Message, received from Deputy Operating Officer, United States Postal Service which shows that US Priority Mail Parcel No [checked] has been arrived into INDIA dated On 26-01-2013 but IT IS NOT YET DELIVERED TO ME as to date.

    Please inquire the location of the Parcel and arrange for its delivery at your earliest.

    Dr. Rehmani,
    Museum of Life-Science
    Institute of Higher Education
    From :
    Dated : 29-01-2013 2:13 AM

    Dear Dr. Rehmani,

    A recent scan indicates your Priority-Mail Parcel # CP915555672US has been dispatched from the United States to India.

    Departure Date: 01/25/2013 Departure Time: 04:30


    and the Carrier delivered the Receptacle to Delhi (India) on 1/26/2013.

    I will continue to monitor the tracking information.
    Jolene R. Hahn
    United States Postal Service
    Washington, DC

    • If it has left US on 24 Jan, it surely is in Delhi, India by now. But it is way too early to get your parcel. Its not even been a week. Your item will go through Delhi customs and then reach you and it’ll take some more time. Have patience.

    • Sir Dr. Rehmani,
      Is there an email address that you have sent to USPS in order to track ur package ? As i can see you have received a reply from USPS personnel. If you could kindly share the email address that will be more helpful.

  68. Hello Sir,
    I am from hyderabad, my brother has sent me gift parcel its a phone/laptop.
    It left US on 10 jan 2013 and reached india customs on 16 jan 2013.
    I’ve been waiting for a call from the courier people and now its high time, what should i do.

    • You really cannot do anything, except may be try to call the Mumbai customs (link given in my other comments).

    • Has there been any update on the tracking yet? Did you receive your parcel?
      I’ve been sent a parcel with phones too and the usps tracking website says Custom Clearance since 29th January and no update after that…

  69. Hi,

    This is Manish. My brother couriered computer processor on 12-01-13 from Rochester. It reached India and is currently stationed at Mumbai Customs. I am unable to understand the terminology provided in the IPS tracking website. The destination of the product is Hyderabad. Will it reach Hyderabad directly from Mumbai or will it be screened once again in Hyderabad? Can you please elaborate on the entire procedure once. I am pasting below the current status of the parcel.

    1/12/2013 1:10:00 PM UNITED STATES 14692 Receive item from customer (Otb)
    1/14/2013 1:27:00 PM UNITED STATES ISC CHICAGO IL (USPS) Receive item at office of exchange (Otb)
    1/14/2013 1:29:00 PM UNITED STATES ISC CHICAGO IL (USPS) Insert item into bag (Otb)
    1/19/2013 11:00:00 AM INDIA DELHI FOREIGN POST OFFICE Receive item at office of exchange (Inb)
    1/19/2013 12:33:00 PM INDIA DELHI FOREIGN POST OFFICE Send item to customs (Inb)
    1/22/2013 1:55:00 PM INDIA MUMBAI FOREIGN POST OFFICE Return item from customs (Inb)

    Looking forward to for your reply.


    • Hyderabad is covered under Mumbai customs, so I don’t think it’ll be screened again in Hyderabad. From that status its clear that it has cleared customs. It will now be sent to Hyderabad FPO/GPO. You might hear from them soon, or it’ll directly be sent to a regular post office near your place and you might hear from them.

  70. Hi,

    I sent a parcel on 11/1/2013 from australia to india through express post. It reached chennai customs on 15/1/2013. But after that, there is no status update. Actually, I forgot to stick the invoice on the parcel. It contains wireless burglar alarm system along with some important documents. Tracking number is: [checked]. I don’t know whom to contact. Please help me…

    No status update on IPS Web Tracking either.

    • Hi,
      This forum is really for USPS imports. I see that your item isn’t shipped through USPS. However, I checked AUSPOST and the latest update I can see is as on 14 January and its in Mumbai. I’m not sure where you checked the status but if your ’15 January Chennai customs’ status is correct, then that’s sort of good news.
      I think the destination is Chennai (?). So it has been cleared by Mumbai customs and sent to Chennai. It’ll once again be screen in Chennai and forwarded to your local post office.
      But since its been 10 days, I think there might be some problem with value evaluation (since you didn’t paste the invoice). If you gave the contact information of the addressee, they should have heard something from the customs by now. Since that didn’t happen (?), I think you should ask someone from Chennai to contact the Postal Appraisal Department. Details here.

  71. I have purchased electronic cigs from USA and it is being shipped by USPS. I am ready to pay customs and taxes.
    It is a $250 product i.e Rs. 14000 approx. I want to know whether I should call any department? What can I do to escalate the process? No one from any department has contacted me yet.

    1/18/2013 3:10:00 AM UNITED STATES 33138 Receive item from customer (Otb)
    1/19/2013 1:41:00 PM UNITED STATES ISC MIAMI FL (USPS) Receive item at office of exchange (Otb)
    1/19/2013 1:42:00 PM UNITED STATES ISC MIAMI FL (USPS) Insert item into bag (Otb)
    1/22/2013 10:18:00 AM INDIA DELHI, EMS SPEED POST CENTRE Receive item at office of exchange (Inb)
    1/22/2013 11:06:00 AM INDIA DELHI, EMS SPEED POST CENTRE Send item to customs (Inb)

    • One more question. How and where am I suppose to pay the duties?
      Thank You.

      • As the IPS tracking says, it is currently with the customs in Delhi. When it clears, it will be sent to the local post office near you, or to the GPO in your city. You should pay the customs there and collect your item. It was only day before yesterday that customs received your item, so I’d wait for few days and then call them if nothing happens.

        • Thank you very much for the quick response. I am from Mumbai. I also want to know can I pay taxes by cash upon delivery or something? And are electronic cigarettes allowed to import?

          • If you are from Mumbai, then it’ll be sent to Mumbai customs again. You might hear from them when it comes to Mumbai. Regarding payment of taxes, there’s no fixed procedure; for some things, the local post office will call or inform you to come and collect the item and for others, the postman will deliver it to you at your home after you pay him the applicable tax duty.
            I’m not sure if its allowed to import. I atleast don’t see it in the list of prohibited items.

  72. My brother sent me a christmas gift. He sent it through usps on 4th december 2012, it is almost 2 months still i haven’t received it. He sent it from saint petersburg, florida. The tracking number is [checked]. Please reply urgently.

    • I checked the tracking on USPS and what I get from it is that the parcel didn’t even leave the states. The last update is ‘Sent to sort facility’. That is the facility where all items will be sorted to be sent to their respective flights/countries. You should ask your brother to contact USPS.

  73. Hi,

    My friend sent a parcel from USA by USPS.

    The parcel was sent on 9th till 12th all was ok even ipswebracking was showing that in (otb)

    But today i checked ipswebtracking says no result book with this tracking number, but usps site is still showing that like it was showing on 12th.

    Please help me out whats going on.

  74. Hello,

    My father sent me some medicines for backache, diabetes and BP from India to US a week back. The information in the India Post website shows the following:

    1/1/2013 1:57:00 PM INDIA SARAT BOSE ROAD Receive item from customer (Otb)
    1/2/2013 9:54:00 AM INDIA KOLKATA FOREIGN EMS Receive item at office of exchange (Otb)
    1/2/2013 10:43:00 AM INDIA KOLKATA FOREIGN EMS Send item to customs (Otb)
    1/3/2013 4:55:00 PM INDIA KOLKATA FOREIGN EMS Return item from customs (Otb)
    1/4/2013 2:39:00 PM INDIA KOLKATA FOREIGN EMS Insert item into bag (Otb)
    1/9/2013 2:14:00 AM UNITED STATES ISC NEW YORK NY (USPS) Receive item at office of exchange (Inb)
    1/9/2013 2:15:00 AM UNITED STATES ISC NEW YORK NY (USPS) Record item customs information (Inb)
    Retention reason : Other

    Could you pls let me know what all it means and how much time will it take for me to receive the same?


    • I’m more comfortable with imports to India rather than the other way. Any way, if I have to apply the same knowledge, its clear that the shipment has been held by customs in NY. I really don’t know what the medicine import rules of US are so I can’t comment on it. However, since the latest update is today, I will suggest you to wait and see if there is any change in status (in 1 or 2 days or so). Or, you might hear something from the customs very soon.

  75. My friend has sent me a christmas gift parcel from boston to India on 20-dec-2012. From last 10 days, its showing the status as below:

    Local Date and Time Country Location Event Type Extra Information
    12/20/2012 10:20:00 AM UNITED STATES 02199 Receive item from customer (Otb)
    12/22/2012 1:23:00 PM UNITED STATES ISC NEW YORK NY (USPS) Receive item at office of exchange (Otb)
    12/22/2012 1:26:00 PM UNITED STATES ISC NEW YORK NY (USPS) Insert item into bag (Otb)

    Can i please know what has went wrong with this parcel? Its already 13 days since it has been shipped, but no update from last 10 days.
    Can you please advise me what to do?

    Warm Regards and thank you in advance.

    • It should be in India by this time. If its not a high value item (more than Rs.10000), you should receive it in few more days.

      • Thank you so much for the reply sir.
        Can I please know from where in india can i track my parcel? Whom shall I call?
        My parcel id is [checked]. The value of this parcel is approx USD 90.

        • There no particular number that you can call. The IPS Web tracking link is given above in the post. That’s the India Posts’ International parcel tracking link. At present, it shows the same thing as USPS. I suggest you to have little more patience, since there’s nothing to worry here. Our customs department is a bit slow at work but you will get your parcel in few more days.

          • Dear Sir,

            I called up Delhi customs, and the lady there said the item left the US on 23-Dec-2012, but has not reached India yet. She said i need ask the sender to lodge a complaint to USPS, to find out where the package is…. Do you think this info given by her is correct for sure? If so, i am worried.

            Please advice.

            • I’m not sure if she’s right since it doesn’t take 10 days for something to reach from USA to India. I think she just said so looking at the tracking details available at USPS site. If you are so worried, you can, too, just email USPS customer service (link available at usps.com) and see what they tell you.

              • Thank you Sai for your reply.

                There is an update on IPS portal that my parcel has received DELHI FOREIGN POST OFFICE. How many days does it take from here to reach the final destination?

                Thank you.

                • Since this is not a high value item, it shouldn’t take more than 1 week to reach you.

                  • Sai, thank you for your reply.

                    • Dear Sai,

                      My parcel is showing the following status:

                      1/8/2013 4:21:00 PM INDIA DELHI FOREIGN POST OFFICE Return item from customs (Inb)

                      What does this mean? When shall I expect my parcel?

                      Sai: (I cannot reply to your comment since only 10 comment reply threads are allowed, so I’m editing and replying in your comment itself. If you have anymore questions, please use the contact form present at the top of this page).
                      That means that it has been cleared by customs for delivery. It will now be forwarded to your local post office. Expect it with in 2-3 working days

      • Hello SAI,
        I send USPS priority mail to india jodhpur on dec 14th 2012, label number is [checked]. Online status is location delhi foreign post office, event type send item to custom (inb), date dec 29th 2012. I called delhi foreign post office; one person gave me 1800 call center number. Now me and my cousin from jodhpur are trying to call this number since last 4 days but its busy, my parcel is insured of $600.00 usd. Actual value is around 35000 indian rupees, we are willing to pay import tax even if it’s a gift. How do I can get my parcel as soon as possible.

        • This is a high value item. You will hear from Delhi customs soon asking you to provide proof of value of item. You can make the process faster by visiting the Customs office (if possible) with any purchase receipt.

          • Thanks,
            Can they send parcel to jhodpur state and i can pay tax there, or if you can give me contact number or name of an officer i can contact with. I also asked my local Honolulu post office (USA) they said its insured but they cant do anything its with indian custom office. They can not contact them. I send this parcel thinking as a gift to my family, but it has become headache for me. I can not go delhi from Honolulu, please help parcel has been stuck on one status 1 week they have not contact sender or receiver party.

            Thanks Sai.

            • Check this comment from Richard Sohi, a fellow India Customs sufferer. Ask anyone from your family in Jodhpur to contact those numbers.

              • I called all the numbers was provided but they gave me call center number 1800112011, my family is been calling this number but always busy, even custom did not called yet. No luck. Suddenly last week my father received a notice from local jodhpur post office saying parcel is in jaipur government post office and he has to go pickup parcel within 15 days from date of notice. I sent my cousin to pickup parcel behalf of my father with all details, but post office refused, they need person which name parcel was sent, with original id in order to pickup. Now my question is this is high value parcel, will they ask my father to pay import tax in jaipur post office, or my parcel already cleared from custom? And if you can also help me why did Delhi custom office send my parcel jaipur instead of sending to jodhpur?

                • One more thing on ips web tracking its still shows send item to custom (inb) on dec 29th, 2012, so i can not track it online. Only local post office informed my family parcel in in jaipur.

                  • If it is in Jaipur it means it has cleared customs. Regarding paying of import tax, I think you will be required to pay some import duty.
                    I really have no idea why they sent it to Jaipur; seems quite a stupid thing to do, to send something to a post office 300kms away.
                    Forget IPS Web tracking now, its with Jaipur GPO, and that’s all what you need to know.

                    • Dear Sai,
                      My father went to jaipur to pickup parcel but GPO Asked him to pay custom duty 17000 rupees, they open the parcel and calculated parcel value 84000 rupees, but actual value was not more then 40000 rupees, my father told them but they did not agreed, he was told by GPO if we don’t pay 17000, we can pay 5000 and they will send back parcel to sender, we ended up paying 17000 custom duty and got the parcel in hand. It confirms that GPO, custom office and foreign post office are doing stupid things. But in the end after 36 days this chapter is closed now. Thanks for your assistance and help. Appreciated.

                    • Ohh, that’s horrible.
                      If invoice is not present in the parcel, they calculate the value as it is priced in India. If the item is not available in India, then its literally their wish.
                      It’s always advised to bring things (posing as used one’s) with you when you’re coming home than to mail them. If you need to send something in emergency, always prefer UPS or FedEx to USPS.
                      Take care.

                    • Hi ,

                      I just sent a parcel from US to INDIA on jan 7th. The usps tracking shows that it reached delhi customs on 16th jan. Upon my continuous tracking i came to know that on 21st jan it came to chennai postal for custom clearance. They assigned me a local number and i also replied them with all my purchase invoices notified as on my declaration.

                      Finally2 days back I got an email from CHENNAI FOREIGN post saying that “As per tracking the parcel was dispatched to delivery office today after customs clearance. This is for kind information”

                      So still how many days i have to wait to get my parcel delivered to the mentioned destination (theni)?

                      Please let me know if you have any idea on this.


                    • You’ve done everything right till this point. Now all you need to have is a little more patience. It has even cleared customs in Chennai, so there’s nothing to worry at all. Theni is quite some distance away from Chennai. Speed post takes atleast 2 days. So if I get it correctly, your parcel should be delivered tomorrow or the day after.

  76. I have sent documents with USPS express mail service to India. It is showing dispatched to international location – in transit to destination on 12/20. Since then no update on USPS as well as on INDIA POST tracking.

    Can you help me please?

    LABEL : [checked]

    • Check now. There’s an update on India Post tracking. Mumbai Exchange Office just received the item on 2 Jan 2013. If they are just documents, there’s nothing to worry. They’ll be immediately forwarded to your recipient via Speed Post.

  77. HI,

    I have purchased a phone ($447) on ebay.com/USA. Seller sent through “Express Mail International” to INDIA and the status showing on USPS as – Customs Clearance. It’s already 9 days completed and status is same…seller Insured the item. It seems customs are looking for a proof. But don’t see any mail/call from the customs team.

    Please let me know whether they will delivery the phone or return to seller.

    • Is it customs clearance in USA or India. I think it cleared customs in USA and has reached India. Because the delay in status update happens when the item leaves US. Anyway, item will not be sent back to the seller. If you don’t receive any information in another week, call the concerned customs office. You’ll be required to pay some amount as customs fee.

      • Thanks Sai,

        You are right. It’s @ customs office,INDIA from 3rd Dec’12.

        12/10/2012 7:39:00 AM INDIA MUMBAI EMS Receive item at office of exchange (Inb)
        12/10/2012 1:13:00 PM INDIA MUMBAI EMS Send item to customs (Inb)
        12/10/2012 1:15:00 PM INDIA MUMBAI EMS Record item customs information (Inb)
        Retention reason : Awaiting proof of purchase/value from addressee

        As of today there is no request from customs as mentioned above.

        Please let me know how to contact the customs team to clear this issue(Any mail ID/Phone Number).

        Thanks for your information.


        • Okay so they couldn’t confirm the value of the parcel being imported. In such cases, they will send a show cause memo to you asking you to submit any receipts or invoice that you may have received when you purchased the product. May be that didn’t reach you yet.

          I suggest you go through this page to get an idea of the entire process. There’s also a contact number and an email of ‘Dy. Commissioner of Customs in charge Postal Appraising section’ on the same page. You can contact him to know how you can submit the proof of value of the product. Quote your USPS tracking number while contacting them.
          This is a fairly regular process for high cost (above Rs.10000) electronics imports. Nothing to worry.

          • Once Again Thanks for your valuable suggestions.Sure will follow as you suggested.

            I Appreciate your efforts on finding the solutions and your suggestions.


            • You’re welcome.

              • Hi Sai,

                I have called so many times but no luck…no one pickup the phone.
                I have dropped a mail and still waiting for there response..Not sure how many days it takes to clear the issue.


                • I’m not sure what you can do now. May be if you know anyone from your local post office, you can ask for their help.

                  • Sai, Upen is not responding. He was in a similar situation couple of months back where I am in now. Since he is not responding, would it be possible to get me his email id so that I could contact him over email and get his experience and see what I can do. thanks in advance.

                • Upen,
                  Did you get your package? I am also in a similar situation now. Mumbai customs says “Retention reason : Awaiting proof of purchase/value from addressee” and I do not get any response while calling them continuously. Could you please share your experience? Thanks in advance.

  78. My wife sent me one parcel from USA on Dec 3 via USPS. She said it will reach me with in one week. One week is over but the status is stuck at Processed through sort facility since Dec 5. I want to know if I have to do anything to receive the parcel. The complete status of the product is as follow:

    Label/Receipt Number: [checked by Admin]
    Class: Priority Mail International Parcels
    Service(s): International Parcels
    Status: Priority Mail International Parcels

  79. I have been ordering many things from Aliexpress.com (China) since last 2 years, mostly I get my parcels in 20-25 days or otherwise they get returned to the origin.
    But this time my Registered post parcel – has reached India since 9th November and is lying at Delhi customs since 12th Nov. What should I do now?
    Generally once the parcel reaches India, I receive it within a week. But this time its been more than 10 days.

    How can I contact the customs for getting my parcel?

  80. Hi,

    My friend has sent me few company documents through Priority mail international of USPS on October 25th. When I check the status of the item in the Track and Confirm tool it is showing the same status till date. The parcel is sent from Denver to Hyderabad.

    Status of your Item: ‘Dispatched to sort facility – Acceptance’. It is been more than 20 days and the status is not changed till now. Can someone please help on what measures I need to take to at least know where the item is present now. If it is delayed due to customs clearance in India then whom should I contact in Hyderabad (as the item’s destination is Hyderabad). Any help regarding the same is highly appreciable.


  81. Hi,

    My sister had sent me a gift package from Metuchen NJ on 20th October 2012. I have not yet received the package here at Mumbai yet. I could just track the same in USPS website but could not receive any information after it has reached India.

    The Label number is LC78 4022 642U S.
    Can somebody please assist me getting the details of the package transit. It is very important for me. Please help me track it.


  82. Hello,
    One of my friend sent me Samsung Galaxy Tab for $200 including $45 shipping charge. He marked it as a gift so I wont be paying custom. The shipment was done from Florida to Indore, Madhya Pradesh.
    Following are the details for the ship.
    Label Number: CW401145594US
    Air Bill number: 1000503017922
    Mail type: USPS Priority Mail
    Current status is: MUMBAI FOREIGN POST OFFICE Record item customs information (Inb)
    Retention reason : High-value goods – Official Customs declaration required

    Please assist me the procedure to get the shipment.

    Thanks in Advance.

    • As said in the status, it is a high value thing so they need another declaration. Your shipment will not be delivered to you until you get in touch with Mumbai FPO. Call them or better visit them, you need to fill another declaration form that it is indeed a gift. But you know, with the Indian customs, you might still need to pay some import fee.

    • Hi I too am in the same position, my cousin sent an iphone as a gift and insured it for $200. That is retained at the customs saying it as High value good.
      Did you manage to get your phone, and what did you do for that? How much did you pay? Please guide me in getting the same.

    • How much were you charged?

  83. [Detailed status report from 2 to 4 Nov, edited after checking by Admin]

    Can anyone please tell me why my goods are stuck at KOLKATA AIR FOREIGN (IPS). My mom send me some cloths and bag from India. The peeps at Indian Post said the item will get deliver in 1 week time to Singapore. Look like some issue in Kolkata.

    • If the booking just contains clothes and bag, then there should not be any problem. And I don’t see any problem with the tracking details too. Although 1 week is just a reference time, it can take up to 10 days. The next status update will be when the parcel reaches Singapore. I request you to check again after 1 or 2 days.

      • Thanks a lot madhu. I got worried because the item was showing in KOLKATA AIR FOREIGN (IPS) for past 4 days, whereas my brother received all the item in New-Zealand. Well the item contain Cloths, Bag and shades. Anyway thanks for your help.


  84. My shipment no is stuck up at customs clearance for last 8 days! Can you pls expedite.

  85. Hi,
    My friend shipped the parcel on the 7th August, 2012 and updated the Customs tracking number LK003814070US. It doesn’t show after Electronic Shipping Information received on 7/8/12. After that, there is no update or no clue. Is there anyway I can track if its reached in India or not or how can I get it?
    Last 10 days had been harrowing….please help me if there is away of tracking this parcel.
    Thank you.

    • This is really strange. That doesn’t even confirm that USPS has received the parcel from your friend to deliver it to you. Did you try contacting USPS with that tracking number?

      • Same situation. Could you tell me if you ever received the package?
        Thanks! I’d really appreciate your reply.

  86. Can you tell that whats the maximum weight of China Post parcel, Send from Shenzhen, China to India, Ahmedabad. Parcel is traceable in India Post website but no other information is available such as weight, pieces etc. I need below help
    Information of goods such as weight, pieces etc
    What is the Cap/Maximum weight of goods send from China post, China to India?

  87. I have been tracking a Parcel sent by my friend from Spain on 7th July….It seems that the packet was cleared by Customs at Kolkata on the 17th and was dispatched via Kolkata Air Foreign on the 18th…However I am still to receive it and the status shows that it is on the way for delivery right from the 18th and the same Status is visible even today….I have served in the Indian Postal Service for 9 years and so I am very much in the know how of how long it takes for a delivery:thus the delay is surprising.

  88. who to contact if its been over a month for a usps parcel from california to mumbai has not been recieved.

  89. Hi, my sister sent me a BB mobile and booked in July 2012 from Canada and now it has reached in New Delhi but customs has retained it on July 14, 2012. I called to customer service the lady told it will take one week more..yesterday, July 20, 2012 I checked my status, the customs again retained my parcel. I called to customer service, the person told me that yes, the customs has fixed a customs duty but they have retained again… I asked to the guy why they have retained again? He replied, I don’t know you contact to customs. I want to know, anybody here knows about this kinda problem? Why customs has retained the parcel again? Please suggest…..Thanks

  90. ramandeep kaur

    hi I’m from surat, gujarat. Even i got the similar kind of problem like others, my parcel had been sent from usa on 12th of june and till the date i didn’t get the delivery. Please guide me when i can get it

  91. i have my consignment left from US on 30th june via USPS priority mail. I live in bhilai, chhattisgarh. The item i ordered is two mobile covers for my phone. I wish to know if it will invite any customs and duties. Also it will be very kind if you can provide me the update on my consignment.

    • Once the tracking at USPS states that the item arrived at destination country (ie. India), you can track it via IPS India Post site. I don’t think, you will be charged any customs duty for phone covers.

  92. Well, I received a camping tool via USPS Priority Mail International, and was surprised to see the contents missing. The box and everything came intact (even the box of the tool).

    Not sure if the customs take out the contents and forward the empty box (unlikely), but would like to know. Is this a case of detainment? (The entire box could have been retained). The declared value was $99, and it was a gift from a buddy in the US.

    • Obviously the customs will check the contents for many reasons and one of them is for possible wrong (generally lower) ‘declared value’ (to reduce the customs charges). You can call them to know more.

  93. Last update I got from IPS Web Tracking is – “KOLKATA AIR FOREIGN Send item to customs (Inb)” on 4th of May 2012. It is a small item costing $90 approximately gifted to me by my son from USA through Priority Registered Mail USPS. Label number is RA953634027US. It took only 7 days to reach “KOLKATA AIR FOREIGN,Send item to customs (Inb)”, but after that for last 5 days there is no update! The item is a tiny used print server for my printer, neither a banned item nor a costly item attracting customs duty. Is it customary for our customs department to hold on to an item without any valid reason? After that of course there will be the mandatory delay by our efficient Postal service.

    • Haha, its good that you’re seeing things from the lighter side. It is not a rule that only costly items attract customs duty. Normally, any electronic item attracts ‘some’ customs. Your product will be released by the customs in a few days and you will probably be required to pay the duty levied to the postal department who will deliver it to you.

  94. Hello ..
    I ordered a laptop From US Via USPS Express Mail ….
    On April 06, 2012 Its has Started From US ..
    On April 11, 2012 Its Has Processed Through Sort Facility
    But Till Now I have No response From USPS .. can any body tell me how to collect my parcel ???

    10 days over after my product reached india … any body can tell me that how will i get it and when it will delivered ??

  95. Hi,
    My parcel had left Hong Kong on 30th March. Its already reached India, but status is mentioned as Update item (Inb). My tracking number is RB170505255HK.
    Local Date and Time Country Location Event Type Extra Information
    3/30/2012 11:33:00 AM HONG KONG Receive item from customer (Otb)
    3/31/2012 4:49:00 PM HONG KONG HONG KONG AIR MAIL CENTRE Insert item into bag (Otb)
    4/1/2012 3:40:00 PM INDIA MUMBAI AIR Receive item at office of exchange (Inb)
    4/1/2012 4:17:00 PM INDIA MUMBAI AIR Send item to domestic location (Inb)
    4/3/2012 2:25:00 PM INDIA MUMBAI FOREIGN POST OFFICE Update item (Inb)

    Any idea what this Update Item (Inb) means.

    Any information on Registered Mail delivery process would be appreciated.

  96. i purchased one ipod touch from a trusted e bay supplier from us. The parcel bearing tracking number LJ262944473US was sent via USPS on 21 of march 2012 and reached port land on 22 of march 2012. afterwards there is no status update. it got stuck up there. waiting for it. it’s hell out of time here to wait for it. can anyone help me out to trace it

  97. I am from BAHADURGARH (HARYANA) INDIA, My parcel is coming via royal mail services from east LONDON (ENGLAND)which is posted on 26-3-2012, yet I do not received, I also track my item on ips it shows me that ur parcel send from dimc new delhi 37 to ur domestic location on but it is not deliver to me. So,I want to know about how much time period of the delivery till destination?

  98. 3/13/2012 8:40:00 AM UNITED STATES 17106 Receive item from customer (Otb)
    3/14/2012 4:51:00 PM UNITED STATES ISC NEW YORK NY (USPS) Receive item at office of exchange (Otb)
    3/14/2012 4:56:00 PM UNITED STATES ISC NEW YORK NY (USPS) Insert item into bag (Otb)
    3/17/2012 10:37:00 AM INDIA MUMBAI EMS Receive item at office of exchange (Inb)
    3/17/2012 12:24:00 PM INDIA MUMBAI EMS Send item to customs (Inb)
    3/17/2012 12:25:00 PM INDIA MUMBAI EMS Record item customs information (Inb)
    Retention reason : Awaiting proof of purchase/value from addressee

    What am i supposed to do now??
    please help…

    • You can either do nothing and wait for weeks (or more) for the customs to handover it to Indian Post, who will then call you to pay the required customs fee and collect the item or you can call the Mumbai customs (Google for their phone numbers) and ask about your item. As it says, they couldn’t know the value of the item for them to put applicable customs tax. You provide them the purchase invoice and it’ll be done.

  99. Kaustubh Ponkshe

    Hello All,
    I purchased model train from one us seller.He shipped the parcel via US Postal Service-Priority Mail International on 12/31/2011 10:32:51 AM.

    the output is pasted below..

    12/31/2011 12:30:00 PM UNITED STATES 76201 Receive item from customer (Otb)
    1/3/2012 2:48:00 AM UNITED STATES ISC CHICAGO IL (USPS) Receive item at office of exchange (Otb)
    1/3/2012 2:48:00 AM UNITED STATES ISC CHICAGO IL (USPS) Insert item into bag (Otb)
    1/6/2012 11:09:00 AM INDIA DELHI FOREIGN POST OFFICE Receive item at office of exchange (Inb)
    1/7/2012 10:53:00 AM INDIA DELHI FOREIGN POST OFFICE Send item to customs (Inb)
    1/10/2012 9:18:00 AM INDIA MUMBAI FOREIGN POST OFFICE Update item (Inb)
    1/11/2012 2:02:00 PM INDIA MUMBAI FOREIGN POST OFFICE Record item customs information (Inb)
    Retention reason : Height-value goods – Official Customs declaration required
    1/30/2012 10:57:00 AM INDIA MUMBAI FOREIGN POST OFFICE Record item customs information (Inb)
    Retention reason : Height-value goods – Official Customs declaration required
    1/30/2012 10:57:00 AM INDIA MUMBAI FOREIGN POST OFFICE Return item from customs (Inb)
    1/30/2012 12:10:00 PM INDIA MUMBAI FOREIGN POST OFFICE Send item to domestic location (Inb)

    The parcel received @ mumbai post office on 10 Jan 12 & it was detained by customs on 12 Jan 12.Here what customs department do is they allocate local number to each parcel. e.g 499 in my case.This local number is not published on IPS tracking website. You need to call them on below numbers (only for Mumbai FPO) & ask them for ur local number.Keep handy your usps tracking number.
    022-22653621-mostly worked in my case.
    022-22611791.The FPO displays around 40 parcels for customs clearance per day.So they will take their own time to display your parcel to customs dept.Once displayed customs peoples will open the parcel & decide customs duty for your parcel. I don’t know how they calculate this.In my case they took 2200/- Rs for 100$ cost item.Then parcel is repacked & handed over to FPO.Then FPO send the parcel to domestic location (Pune in my case). The postman will inform you about the parcel & custom duties that you have to pay.You may need to go to your local post office & pay the duties over there & collect the parcel.I received the parcel on 2nd of Feb-12.:-)
    I hope this information will help you all.
    My special thanks to Tushar Dang for his valuable help.

    –kaustubh ponkshe
    kv1ponkshe at gmail.com

  100. I posted a cover from Hyderabad, India to my brother in USA through Indian speed post on 23/02/12. It reached ISC NEW YORK NY (USPS) USA on 27/02/12 and not reached destination, the reason showing online is customs retained: reason– others. When it will be delivered to my brother. kindly do the needful

  101. One mobile phone was sent from UK on 10/02/2012 and it was expected to reach India in a week. But royal mail updated the information on 14/02/2012 saying this is reached to spain for delivery. My seller assured me that the delivery address is India only.
    Can anybody tell me what’s going on? Is there any mistake in updation by royal mail or it’s their common procedure?

    • Well, I can only tell you my view. Since it went to Spain, which is enroute’ from UK to India, you need not worry about your product. May be Royal Mail collects all the mainland European shipments in Spain and from there it disburses them to appropriate places.
      Any way, 1 week is too quick for any Government owned International postal services. Once it comes to India, it might take another week for the customs to clear it.

  102. dear friends, i bought a mobile phone from Ebay.com from globalgsmltd. it sent by royal mail on 09.1.12 still i not yet received. when i tracking by docket number RJ633976545GB through royal mail, it is showing this item is with has arrived in NEW DELHI and is being processed for delivery.

    can any body help me out to trace the item. can any body give contact number of the person to contact…to trace my parcel.

  103. I am from jalandhar (Punjab) INDIA, My parcel is coming via royal mail services from east LONDON (ENGLAND)which is posted on 19-1-2012, yet I do not received, I also track my item on ips web ref-RJ768410966GB it shows me that ur parcel send from dimc new delhi 37 to ur domestic location on 29-1-2012 but it is not deliver to me. So,I want to know about how much time period of the delivery till destination?

  104. Hi i send one package to india m.p via usps my tracking number is LC804319785US ON JAN 19 i want to know when they will received the parcel

  105. I had ordered my University Transcript from Savannah Georgia to Mumbai. Tracking ID – EL752180845US

    Date Time Status At Event
    17/01/2012 17:14:00 Origin Office Item Booked
    19/01/2012 21:11:00 ISC CHICAGO IL (USPS) UNITED STATES Item Bagged
    19/01/2012 21:12:00 UNITED STATES Item Bagged

    I am supposed to apply for another course in 3-4 days for which transcripts are a compulsory requirement. However, the status for my package has not been updated since last 5 days. Reading all the above comments I assume my package is stuck in customs too. How do I find out where it really is ? This package is very important and I might waste 1 year of my career just because of this really shitty postal system. Can someone please help !

  106. I sent a speed post containing my application to Mount Sinai School Of Medicine , New York on 20th Dec.,2011. It contained a draft of 1000$ and some important requirements and my lab reports. Ideally it should have reached by 27th dec., but the status is still retained by customs since 28th Dec. 1:54 a.m. I am getting late for submission of my application. I am in difficult situation. Kindly help.

  107. Hi,
    Had shipped a parcel from china tracking No. RR917316043CN.
    Its almost a month now stuck in custom. What shall i do. Please suggest…
    11/25/2011 11:51:00 AM INDIA, KOLKATA AIR FOREIGN, Send item to customs (Inb),
    11/25/2011 9:52:00 AM INDIA, KOLKATA AIR FOREIGN, Receive item at office of exchange (Inb),
    11/18/2011 6:08:00 PM CHINA, BEIJING, Insert item into bag (Otb),
    11/11/2011 2:35:00 AM CHINA, 200071, Receive item from customer (Otb),

  108. I am waiting on a parcel from US with the number LC532170407US that was supposed to be delivered within 15 days. This has been shipped on 17th Nov and still there is no trace of the same

    Can anyone tell me who to contact in India to find out where this is?

    Thank you for all the help

  109. i had sent my parcel through usps from chicago n the parcel was due to reach my place on the 29th , but the parcel has reached india on the 26 th n the details shows that it is lying in the custom office . can any one plz tell how can i further track the item since i don’t have any contact numbers for the customs in india.

  110. I sent a parcel to my son at ROCHESTER (New York State) USA through flat rate parcel through ref no.CP418391603IN on 1/11/11. The same has not reached him so far. How to inform the customs that the same is not cleared at US.

  111. Tracking number – RA098398289CN

    the tracking site say Send item to customs (Inb) KOLKATA AIR FOREIGN not sure what that mean and how do i get my item of customs. please check the link

    if any one could help me how to get the order shipped to hyderabad please let me know, any contact no or address will be of great help.

    • You needn’t do any thing. Just have patience. It will be shipped to Hyderabad after going through regular customs check. Once that’s done, you’ll get a call from your nearest Hyderabad post office to pay the required customs amount and pickup the product (only if it big enough, or else, they will bring it to your door step and collect the money).

  112. I am waiting on a parcel from India being shipped USPS tracking number RM0554206634IN that was supposed to be delivered within 15 days. Still waiting……….
    We have received notice that the originating post is preparing to dispatch this mail piece.
    Origin Post is Preparing Shipment

    Registered Mail™

    Processed Through Sort Facility
    September 02, 2011, 12:27 pm

    Can anyone tell me who to contact in India to find out where this is?

  113. Where the air parcels arrive in new delhi from other countries.

  114. Respected sir.
    i have orderd some personal things from USA through USPS. it has arrived India on 18th of july. i want to know how will i get my parcel in Himachal Pradesh?

  115. Hi, I have a very small box with some natural mints coming via intl priority mail from the US, tracking number LN768928720US. The tracking has been status quo since it left the US.

    I am worried why it has not reached me yet? Can anyone kindly tell me how I can find out the status of my package?


  116. My friend sent a laptop from US to India (Hyderabad). He sent through USPS on 29th June 2011. In status it is showing “My item is on custom clearance” since 03rd july 2011. How many days it takes for the custom clearance.? and when will i get my laptop?

  117. my friend sent me two parcel & both parcels has no information on IPS site – only it shows it has left from origin country, yesterday i received 1 parcel ( IPS TRACKING HAS NO UPDATES) but still didn’t receive parcel 2, what to do ?

  118. hi this is pintu here from Bangalore

    my friend has booked a parcel for me from US on 6th of this month
    he said the parcel will be delivered in 2weeks
    as i would like to know the status of the parcel

    on the tracking code it just says that

    Label/Receipt Number: LC08 0406 020U S
    Class: First-Class Mail International
    Service(s): International Letter
    Status: Acceptance

    Your item was accepted at 5:23 pm on May 06, 2011 in SUNNYVALE, CA 94085. Information, if available, is updated periodically throughout the day. Please check again later

    i would just like to know where is my parcel now


    • Hey there, I know it’s been a long time… but I am in the same situation as you and I was wondering if you could update me about what happened to your package? Did you receive it or not?

  119. Friends, my parcel is coming from france to Kashmir. When i track my item number, it shows sent to domestic location. But now it has been 4 days and i didn’t receive it.

  120. meredith bartley

    hello . can someone please help me i paid for a baby doll that was really a lot of money i paid with paypal on line .when i got this doll it was coming apart i had to open a case i won the case .paypal told me to send doll back too seller and when the seller got the doll back they would give my money back .well now customs has had my package going on 9 days i sent this doll express mail .we called USPS hear today and they told me that customs had a note for the seller to call customs . let me ask has any one ever had this to happen to them if so it would me so nice to hear from you ASAP i am so hoping someone can help me .thanks so much

  121. Deepmoni Singh

    Hello, I have a problem in receiving my parcel..its a projector lens ….the message is as follows,,, …

    . Out of Foreign Customs, May 03, 2011, 12:44 pm, INDIA
    . Arrived Abroad, May 02, 2011, 12:51 pm, INDIA
    . International Dispatch, April 29, 2011, 12:46 pm, ISC CHICAGO IL (USPS)
    . Arrival
    . Electronic Shipping Info Received, April 25, 2011

    so mr Tushar Dang or anybody else here can you please help me .i am very much worried about it.

  122. avinash narote

    Hi, one of my friend sent me a document from USA through USPS, with the tracking number is is showing ” Out of Foreign Customs, April 20, 2011, 2:59 pm, INDIA ”
    today is May 5,2011 still same, let me know if any one know contact number to check the status………. thank you

  123. it has been 19 days now since my husband posted me the letter.. USPS site says:
    Label/Receipt Number: LC23 8454 275U S
    Service(s): International Letter
    Status: Processed through Sort Facility

    Your item was processed through and left our JAMAICA, NY 11430 facility on April 06, 2011 at 11:27 am. The item is currently in transit to the destination. No further information is available for this item.

    Detailed Results:

    Processed through Sort Facility, April 06, 2011, 11:27 am, JAMAICA, NY 11430
    Processed through Sort Facility, April 04, 2011, 4:57 pm, KEARNY, NJ 07032
    Acceptance, April 04, 2011, 7:47 am, JERSEY CITY, NJ 07306
    It gives no information on IPS site.. can you help me tracking the letter..


    United States Postal Service first class air mail delivery

    TRACKING NUMBER: A00009988643-00036890589

    It is my toefl score card. Please track it , for the 4th time they have sent this to me but i didn’t receive this.

  125. hi
    my parcel number rr772778332in . i didn’t receive my parcel now more then 28 days, call india post and Australia post no information, i want to know where is my parcel

  126. Hi,
    I sent a package on 24 of Feb 2011 from Minneapolis USA to Dehradun India through USPS
    Label/Receipt Number: LC52 8533 516US
    Class: Priority Mail International Parcels
    Service(s): International Parcels

    Its almost been a month and the Package is not delivered yet. When I called USPS they said its somewhere in India and they can not track it because its ‘Priority Mail International Flat Rate Envelope’ Can any one please tell me if there is any way I can track it.

    Thanks you very much for your help.


    • Hi..This is revathi from Hyd.

      I also expecting one parcel from New Jersey to Hyd through Priority Mail. I am able to see it is delivered to Indian.

      After that I dont know what happen..It is dispatched on Oct 1st 2012. One month is already over. Pls any one provide your suggestion…

  127. Sir ,
    my brother sent me a parcel no. EG341346852US containing baby food . as my child is suffering from food allergy . Parcel contains BABY FOOD containers it is not delivered yet .

  128. Hi Tushar,

    I need your help with some info –

    My uncle had sent had me canon lens from usa via USPS by priority mail parcel as gift and it was declared as a gift on the parcel too.
    The present status is as follows – :

    Label/Receipt Number: CV01 5103 488U S
    Class: Priority Mail International Parcels
    Service(s): International Parcels
    Status: Out of Foreign Customs

    Your item cleared customs in INDIA at 2:53 pm on March 08, 2011. Information, if available, is updated periodically throughout the day. Please check again later

    Detailed Results:

    Out of Foreign Customs, March 08, 2011, 2:53 pm, INDIA
    Arrived Abroad, March 04, 2011, 3:02 pm, INDIA
    Arrived Abroad, February 28, 2011, 2:34 pm, INDIA
    International Dispatch, February 26, 2011, 10:42 am, ISC CHICAGO IL (USPS)
    Processed through Sort Facility, February 24, 2011, 8:33 pm, HAZELWOOD, MO 63042
    Electronic Shipping Info Received, February 24, 2011

    I also checked it at IPS web tracking and it mentions as follows –

    Local Date and Time Country Location Event Type Extra Information
    2/24/2011 12:36:00 PM UNITED STATES 63034 Receive item from customer (Otb)
    2/26/2011 10:42:00 AM UNITED STATES ISC CHICAGO IL (USPS) Receive item at office of exchange (Otb)
    2/26/2011 10:42:00 AM UNITED STATES ISC CHICAGO IL (USPS) Insert item into bag (Otb)
    2/26/2011 7:35:00 PM UNITED STATES ISC CHICAGO IL (USPS) Send item abroad (EDI-received)
    3/4/2011 2:32:00 PM INDIA KOLKATA FOREIGN PARCEL Receive item at office of exchange (Inb)
    3/8/2011 11:23:00 AM INDIA KOLKATA FOREIGN PARCEL Send item to customs (Inb)
    3/8/2011 11:24:00 AM INDIA KOLKATA FOREIGN PARCEL Record item customs information (Inb)
    Retention reason : Other
    3/8/2011 11:24:00 AM INDIA KOLKATA FOREIGN PARCEL Return item from customs (Inb)
    3/8/2011 11:25:00 AM INDIA KOLKATA FOREIGN PARCEL Update item (Inb)
    3/8/2011 2:23:00 PM INDIA KOLKATA FOREIGN PARCEL Send item to domestic location (Inb)

    Does this mean that it has cleared foreign customs in kolkata and its now just a matter of time before i get it. Or is this just a whitewash like you said earlier so that customs can buy more time.
    Average time of delivery between Kolkata and Guwahati is around 2 days and till today there is no news. I also checked up local post office here and they have information on it other than what IPS website mentioned which is the same information as what i have.
    Based on your experience,what would be normal delivery time in this kind of situation.
    Is it possible that my parcel might be stuck in customs at the moment

    Please let me know

    Thanks so much


  129. My tracking no is CP71 3171 405U S … it is party decorations for my kids b’day party on 12 mar 11… my bother has sent it to me …. details as below…

    Current Track & Confirm e-mail information provided by the U.S. Postal Service.

    Label Number: CP71 3171 405U S

    Service Type: International Parcels

    Shipment Activity Location Date & Time

    International Dispatch ISC MIAMI FL (USPS) 02/25/11 1:52pm


    Acceptance BENTONVILLE AR 72712 02/22/11 11:37am

    Can anyone help plse… it is to reach Kochi , Kerala.


  130. For folks in bangalore that are waiting really long for an international parcel and have no idea whom to contact for the status, here is some info that can help follow up!

    I had a friend ship me an Iphone through USPS Priority Mail on the 16th of Feb 2011 from New York, unfortunately, the package was never scanned which meant I was unable to track it! My tracking number would only show ‘Electronic Shipping Info received’ all the time.

    After waiting impatiently for 14 days without a clue about where the phone was and scouting through multiple forums for info, I called the Foreign Postal Office located in Museum Rd (080 25589993) today, the lady who answered the phone was extremely courteous, she asked me for the Tracking number and in less than 5 mins, she was able to trace it to Customs. She gave me a code and let me know that the package was detained by Customs and that I will have to speak with them for further information.

    I am currently off to Customs office which is located in the same building as the FPO, 3rd Floor on Museum Rd to figure out what i can do to get the parcel, i am fine with paying duty as long as it’s reasonable but my understanding is that the Customs would dispatch the parcel after detaining it for 7 days anyway and if they decide to impose duty on it, then you will have to pay it to get the parcel at the time of delivery to a India Post postman.

    Hope this helps.

  131. I purcahsed a BB phone from US using Ebay. The seller dispatched the phone on 24th Feb. 2011. The current status is below:
    Label/Receipt Number: CQ34 7733 700U S
    Class: Priority Mail International Parcels
    Service(s): International Parcels
    Status: Into Foreign Customs
    Detailed Results:
    Into Foreign Customs, February 28, 2011, 4:01 pm, INDIA
    Arrived Abroad, February 28, 2011, 12:07 pm, INDIA
    International Dispatch, February 25, 2011, 2:00 pm, ISC CHICAGO IL (USPS)
    Processed through Sort Facility, February 24, 2011, 8:10 pm, CINCINNATI, OH 45235
    Electronic Shipping Info Received, February 24, 2011

    Please let me know how much time will it take to reach my address, currently I am in Chandigarh and its difficult for me to run to Delhi for the clearance as I am disable person.


  132. cp311 063 937 us

    i did not get my custmem

  133. hi my frnd sent used mobile to me through usps on feb 4th, still i didnt get it to my adress, he marked as gift and sent through 1st class international mail, in how many days can i get to delivered to my adress, and in india to whom i have to ask, iam staying at vizag.

  134. I did my ECE evaluation. and ece sent my report through USPS on 2nd feb. 2011. my track no. EM51 0118 776U S. it cleared in custom on 11th feb. but till now i didn’t get..

    • Same here: I am expecting a parcel and it shows that it was out of custom on 2/8/2011. But I have not yet received the same. Any idea how long does it take?

      Out of Foreign Customs, February 08, 2011, 3:26 pm, INDIA
      Arrived Abroad, February 07, 2011, 3:49 pm, INDIA
      International Dispatch, February 01, 2011, 8:02 pm, ISC SAN FRANCISCO (USPS)
      Acceptance, January 31, 2011, 3:20 pm, FREMONT, CA 94538

      • Dear Payal,.
        Out of custom before 48 Hrs Actually Means that your parcel have been detained and no details were processed.

        Due to various RTi filed by customers, Custom/Postal officials are using these tactics to save face and buy more time.

        The whole lot that came along with your parcel have been detained and due to back log it is waiting to get cleared.

        Hope that clarifies.
        I hope you get your parcel soon.

        Tushar Dang

  135. I sent a parcel to india through express mail on 21st january 2011 and its now 6th february and the parcel is not yet cleared by customs.I am getting worried.
    My express mail tracking number is : EG 412862162 US.
    I will follow Tushar’s advise but is there anything that can be done to know where and why my parcel is stuck?
    Please help

    • In future, use Priority Mail® International. You will get 5% Online Discounts and more over your parcel will reach faster.

      This review have been based on my purchases (200+) from USA.

      Express mail either gets delivered in 7-10 days or takes 30-50 days
      where as Priority mail is received in 15-20 days.

      Its cheaper and as per my knowledge its faster.


  136. I have sent a parcel through USPS for my parents from Wisconsin on 14th Jan 11, well it was told me that it takes 6 – 10 days to get there. But unfortunately my parents have not yet received the same. Could you please help me in tracking the shipment. The tracking no. CP76 0871 114U S. Would really appreciate your help. Thanks in advance.


    • usps says ur parcel was out of custom on 25th January.
      I assume its delivered by now.
      If thats not the case. Please let me know. I would be more then happy to help you

  137. We have mailed the parcel a formal dress on Dec 15th and this is the message we get when we see the status “Your item left the United States from ISC MIAMI FL (USPS) at 7:42 am on December 21, 2010. Information, if available, is updated periodically throughout the day. Please check again later. “. Today is 30th Dec 2010 still my friend is not able to get parcel from USA? Dont know why? DOnt know what happened. Im really worried as it was sent a expensive dresses…..I hope one day ist delivered safely. Anyway I will file complaint in postoffice to find what happened??

  138. Could you please any one help me track my shipment details. I bought perfumes through online from US-shopping website they sent the parcel through USPS service. They sent it on 18 th december and I suppose to get it by atleast 27 or 28 th december. But still I didnt get the parcel. The shipment address is Bangalore. Three months back I bought from the same website but I got the shipment with in 7 days through USPS service.

    Tracking Number: LC447803195US

    Could you please anyone help me to track my shipment details?????


  139. I have just sent the documents on Sunday to Hyderabad India address using USPS Express mail international. Any idea how many days will it take for the delivery to happen.

    Label/Receipt Number: EG83 3850 770U S
    Class: Express Mail International®
    Status: International Dispatch

    Your item left the United States from ISC MIAMI FL (USPS) at 4:40 pm on December 21, 2010. Information, if available, is updated periodically throughout the day. Please check again later.

    Enter Label/Receipt Number.

    Enter Label / Receipt Number.

    Detailed Results:

    International Dispatch, December 21, 2010, 4:40 pm, ISC MIAMI FL (USPS)
    Acceptance, December 19, 2010, 8:49 pm, ATLANTA, GA 30304

    When can i expect these documents reaching the receivers address ? I hope there should not be any problem on this as this is just documents.
    They have said 3-5 business days.

  140. I just want to know is any charges we have to for the incoming foreign cheque?

    • i booked an camera through USPS on 11th January 2011 they told i will get with in February 7th. I have seen that that is out of foreign custom on 2nd February but still i did not get it. Can you tell me how can i get the information about my stuff. CJ216212666US

  141. Label/Receipt Number: LJ53 6248 521U S
    Class: Priority Mail International Parcels
    Service(s): International Letter
    Status: Processed through Sort Facility

    Your item was processed through and left our KENT, WA 98032 facility on November 22, 2010. The item is currently in transit to the destination. Information, if available, is updated periodically throughout the day. Please check again later.
    Detailed Results:
    Processed through Sort Facility, November 22, 2010, 9:53 pm, KENT, WA 98032
    Electronic Shipping Info Received, November 22, 2010

    My package (USPS priority envelope) has probiotic culture starters and is stuck in the indian postal mail. It is temperature sensitive and I am very worried about it. Can anyone kindly tell me what is going on with it?

  142. I am expecting a parcel from us through USPS , i have checked the USPS website and it states the parcel has been cleared from the customs on 4th nov 2010 , till date there is no news of the parcel , i have enquired the local post office and a postoffices nearby , but it is useless , i tried the indian postal service website and tried to track the parcel with negative results , i called the customer service hotline of the indian postal service and they say they have no system to track the parcel as it is not a speed post , can anyone tell me whre and how i can know the status of the parcel , it is giving quite a headace to me , Indian postal service being so big has no way to track a parcel , thats ridiculous . can anybody help me ?

  143. one of my parcel which is very expensive was quoted very less by mistake and it got stuck in customs. There are times you get to meet good officer and he has mercy, he will allow u to take the parcel without much problem. but there are neither clean nor a kind hearted officers who want to show their power, they make your life hell. I am deeply in trouble and want to know anybody had the same problem and how did they solve it. If I return the parcel What may be the penalty they impose on it. I heard they can ask the difference amount of mentioned price and the real price of the product. is that true.

    • Yes, that should be it. But only after you can convince them that it is really a ‘Mistake’ and not Intentional. Otherwise, there could be an extra penalty in addition to the difference of price Quoted and real price.

      • How do I convince. it is with a commissioner. so things looking so tough. I’m so worried and feeling helpless. What kind of law it is. This nonsense laws troubles low and middle class people and big people always get away with it.

    • i also have the same problem…there is no change in the status from 14 days

      Label/Receipt Number: CJ17 3502 377U S
      Expected Delivery Date: November 8, 2010
      Class: Priority Mail International Parcels
      Service(s): International Parcels
      Status: International Dispatch

      Your item left the United States from ISC CHICAGO IL (USPS) at 3:28 am on November 08, 2010. Information, if available, is updated periodically throughout the day. Please check again later.

      Detailed Results:
      International Dispatch, November 08, 2010, 3:28 am, ISC CHICAGO IL (USPS)
      Acceptance, November 05, 2010, 4:09 pm, POST, TX 79356
      Electronic Shipping Info Received, November 04, 2010 ..

      can any help me in finding the way to get my parcel…its already 2 weeks late…am worried whether i would get it or not…

      • Hey Friends Below Address and Phone Numbers If Your USPS Parcels Did Not Arrive On Time With Any Other Problem Made By Indian Post Contact At Below Numbers And Visit At Providing Address To Get Information About Your Parcels Hope Your Problems Solve with These Address And Numbers……My Problem Is Solve i Visited At Foriegn Post Office New Delhi And Pay Duty Tax Of My HTC HD2 Phone With Strong Reason Why I Need My Parcel Urgently With ID Proof And Tracking Number Of USPS Then I Get My Parcel In My Hands. lil My Advice For You Guys Never Use Government Related Post Services If Your Are Buying Expensive Goods Use Private Courier Services Like FEDEX,DHL or UPS With Tracking Numbers And You Get Yours Goods Within Week Without Waiting So Long or Problem ……….

        New Delhi Custom Inquiry 01123236739

        01126140190 01126155835 DIMC NEW DELHI 37 Inquiry

        Dimc/1 Basant lok vasant vihar New Delhi 110057 Near Priya Cinema

        01123235501 01123233314 01123233325 01126156732 Registared Parcel Inquiry New Delhi USPS

        Foreign Post Department of Posts
        2nd Floor
        Comrade Indrajit Gupta Marg Road Near Bal Bhawan
        New Delhi
        Contact Numbers 01123233325 01123235501


        • Hi Richard, I have the same thing. I had to receive a phone through USPS. the tracking says its reached India a week ago on 14th Dec but i am guessing its at the customs. Can you please tell me the entire procedure you went through to get your phone.
          I am really hoping to hear from you soon as i wish to get my phone as soon as possible.


          • Any updates on ur case madam???

          • contact the custom office in your gpo area and ask them the status. you may probably have to go to the office to clear the parcel.. later on clearing the parcel customs will send the item back to the foreign post office for delivery.

        • Hi Sir,
          Merry Christmas!
          I was to receive HTC HD2 from my brother who sent the phone vai USPS Priority mail international, insured it for $200 on 7th Dec, 2010.
          tracking says it left USA on 12th Dec for international dispatch. But after that there is no update. Delhi Foreign post says they have not received it till date. (27th)
          I’m worried for the parcel. tried calling the numbers u gave, but no one picked it. Can u help me in this regard sir,
          I’m in Chennai, so can’t get there personal.
          What to do.
          keeping my fingers crossed,
          Mobile: 9094777222
          Email: letter4bala at gmail.com

  144. Hello, All:

    I have the same problem I am expecting a priority mail parcel from US and tracking number is:


    Tracking Status at USPS says it is in International Dispatch from November 4th, 2010.

    Can any one let me know where is the parcel currently ? it is 15th November, 2010 today and no info., of the parcel, no status change I am worried with a feeling that I would never get it.

    Thanks in advance for help.


    • Label/Receipt Number: CP48 2800 981U S
      Expected Delivery Date: November 4, 2010
      Class: Priority Mail International Parcels
      Service(s): International Parcels
      Status: International Dispatch

      Your item left the United States from ISC MIAMI FL (USPS) at 10:06 am on November 04, 2010. Information, if available, is updated periodically throughout the day. Please check again later.

      Enter Label/Receipt Number.

      Enter Label / Receipt Number.

      Detailed Results:

      International Dispatch, November 04, 2010, 10:06 am, ISC MIAMI FL (USPS)
      Acceptance, November 02, 2010, 1:42 pm, DEERFIELD BEACH, FL 33441

      • Dear Amit:

        There is no change in the status yet it still says International Dispatch, don’t you think that it is taking too much time it’s almost 13 days since parcel left from US. Is there a way ?, I can find out where is the parcel ?

        • Yes, it shouldn’t take that long to be here in India. If you see my post, our parcel took just 2 days from USA to India -> and another one week here in India to get Customs clearance.
          What does your parcel have? May be it has some restrictive items.

          • I am nervous now the item it carries is not restrictive at all no one would ship a restrictive item, no other way just to wait and hope to get it one day.

        • Amit and Pramod,

          I am in exactly a similar situation, with the status being ‘ International Dispatch, December 07, 2010, 6:04 pm, ISC MIAMI FL (USPS) ‘ .

          Did any of you guys took further steps to contact the customs in India? And have your packages been received ??

    • u try in delhi customs.

    • Hi,
      I too have the same problem. I had sent a parcel from US to India on Dec 5th and the Tracking Status at USPS says it is in International Dispatch from December 5th, 2010.
      When contacted 1-(800)-ASK_USPS, they say that it would take 6-10 business days to reach India and that the 10th business day gets over only on Dec 17th. They say that the parcel would reach on Dec 20. I am very worried.

      Can someone please help.

      Pramod – Did you get your parcel?


      • Sneha,

        I am having exactly similar problem. Since our packages have already left the US, they must surely be at some customs facility in India. We should start calling nearest customs offices and start bugging them with reasonable questions !

  145. Please can i have an update on my parcel form Hong Kong #RB081441703HK

    it left on 21st Sept 2010 for Mumbai



  146. where is my parcel at cp547268898us at this moment.it was sent from the us on 18th september.I have not recieved it.

    • It’s currently at Delhi FPO. Where are you located?
      If you are outside Delhi, it will be sent to your states’ FPO where there will be another check and Custom’s Duty added (if any) at this stage.

  147. My brother in who lives at Michigan in the USA want to send me a lap top.I want to know if you have an office at Michigan

  148. I want to know how to clear my parcel came from , COCA COLA AVENUE STAMFORD BRIDGE LONDON. SW11 5W UNITED KINGDOM this address.

  149. Dear Sir,
    I live in Delhi my friend live in France & he send me the gift (laptop) on 3 August but i will not reseve it the postal number that send is CW003125340FR kindly send me at my home.

  150. I am sending parcels from India to Europe registered India post. Tracking never works i have even had 3 different tracking numbers all ending in IN however the beginning can vary from RR, EU, CP i have found the CP is a number international post in Delhi have for tracking the RR numbers, god knows what the EU are. The only ones i have tracked in the India post web site have been the RR and this is about 2 out of 10 parcels! I can not get any information, i have phoned a lot of numbers and got no where either because no one speaks English or they give me another number to ring. Has any foreigner ever sent mail in India and knows someone who i can ring who will help me out to locate my parcels. Thanks. Lee.

    • I’m not sure whether you’ll find this useful or not but India Post seems to have a twitter account @postofficeindia. Try tweeting there.

  151. here comes your rescue.

    Ravi, Pratap, Praveen and Others

    Dear Friends,

    Here in INDIA, the matrix is a bit confusing. I have brief knowledge and willing to help you FOC (Free Of Cost)

    When a international parcel arrives in INDIA it is bound to custom clearance. This is done to protect our country from unwanted dump of garbage , protection of nations security and to control inflow of goods ( saving our industries from threat of foreign market) INDIA’s Foreign trade policy states rules and policies of custom duty to be charged on various products. Any incoming parcel is bound to customs checks.

    We have many major flaws in the system here.

    1 India Post converts international parcels tracking numbers to local numbers for tracking, Sadly There is not matrix available for common man to access this converted number online for getting an update status on the shipment.

    2 The Postal Department hand overs the inbound parcels to customs for check. There is no online communication by virtue of which these two department can communicate.

    3 There is a very major shortfall of staff in custom department(this is what i learn’d by my communication with Assistant Commissioner of Delhi, CUSTOMS)

    4 The delay can be scaled from 3 days to 9 months. At times even after our parcel clears customs they lye around in the warehouse as there is no online tracking of parcels and the international web sites dosent get updated due to change of tracking id from international to local.

    5. you need to get double lucky to receive your parcel.
    A. your parcel should clear custom(there should not be any thing illigal/ detained able in your parcel)
    B in case a duty is applied on your article the update on the status will be reflected on the tracking website as “Hold by customs”
    C As per the system you get a letter from custom officer incharge to visit the custom office if a duty applies on ur parcel.

    However when the value is low then the duty is applied based on the retail value of the item in INDIA. ( In my case i bought a phone for INR 6000 and Indian MRP of the product was INR 32000 i paid duty on the later amount which was more then triple the value i paid for the phone )

    6 Because of the shortage of staff the backlog piles up every now and then, in festival season, when the load of gift is high(Diwali, Christmas etc) the clearance time goes in months. Custom manipulate this time lag by sending you letters in back date and transfers the blame on you for not showing on time. In most of the cases the letter never even shows.

    Under these circumstances, either your parcel is returned and the sender pays for return shipping or your item get auctioned by custom for your ignorance.

    My suggestion is to go to regional post office of your area. ask them about the custom clearance authority of your area. Get the local number of your international parcel. and speck to commissioner incharge.
    ideal delivery time is 6 days. if ur packet dosent show up in 6 days track it up before its to late.

    if you have more question or if you need more info please do not hesitate and shoot me a mail # mail[at]tushargroup.in i can also be reached at +91 999 988 9782

    With Warm Regards,

    “”Bill Gates never did laxmi Pooja, yet he is the richest man. Einstein never did Saraswati pooja but was most intelligent.

    Belive in WORK, not in LUCK!”

  152. My USPS priority international parcel is struck at Cleared customs in India since 1 week. I have no idea where my shipment is. This is horrible state and I’m starting to loose hope on the shipment.

  153. Hi, I have exact same problem. My tracking also says that it cleared the customs but no information hence forth for 3 days.
    I can confirm though that the product will be sent through EMS speed post of India Post by local Post man.
    But a lesson learnt here is that, when ever possible, use express mail service rather than priority mail

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