My brother sent me one parcel from USA on June 7 via USPS. He said it will reach me in Hyderabad with in one week. One week is over and the status is stuck at customs clearance. I want to know if I have to do anything to receive the parcel. The complete status of the product is as follow:
Label/Receipt Number: CJ24 9218 834U S
Class: Priority Mail International Parcels
Service(s): International Parcels
Status: Out of Foreign Customs
Your item cleared customs in INDIA at 11:36 AM on June 11, 2010. Information, if available, is updated periodically throughout the day. Please check again later.
Out of Foreign Customs, June 11, 2010, 11:36 am, INDIA
Arrived Abroad, June 11, 2010, 11:13 am, INDIA
International Dispatch, June 09, 2010, 9:39 am, ISC CHICAGO IL (USPS)
Electronic Shipping Info Received, June 09, 2010
I also want to know how the parcel will be delivered to my house. I heard that it will be delivered by EMS Speed post but when I track in Speed post site; there is no information about the parcel on its site.
–Ravi Kumar, Hyderabad.
Answer: That status means that your shipment has cleared the customs clearance process and is ready for dispatch. But, since you are based in Hyderabad, which comes under Mumbai customs, that status may just indicate that it has cleared customs in Mumbai airport. Depending on the value of the parcel, it may be subjected to another customs round when it reaches Hyderabad.
Unlike Ravi Kumar, if you stay in cities like Mumbai, Delhi or Kolkata and your tracking status says ‘Cleared customs’, it will be handed over to India Post soon and will be delivered to your address. There will be no further customs involved. If there is any duty, you should pay it to the India Post delivery person.
What if you don’t receive the parcel after a long time?
Of late, I’m observing that it takes 15 days on average for a priority parcel to arrive at destination address. So you should atleast wait for 15 days, of course keeping an eye on the status from time to time.
Some times, the status may show “customs clearance: retained”. This means that the shipment has been held by the customs for some reason. In this case, the customs will call you for additional information. I suggest you wait for a week after the status says ‘retained’. If you don’t receive a call, you can then call them. You will be asked to provide certain information (mostly, the actual value of the product) and hence to pay the appropriate customs duty.