The last time we checked, IRDA was still is in process of setting up an online system, Integrated Grievance Management System (IGMS), to directly listen to Policy holder’s complaints. That system is now complete and can be accessed at this page igms.irda.gov.in
But, remember that IGMS platform should be used only after contacting your Insurer. Every Insurance company has a Grievance redressal cell to listen to problems if its holders. Only after registering your complaint (you have to visit the insurer’s office to register), but not getting a satisfied reply (nor no reply at all with in 15 days of complaint registration), you should go ahead and escalate the issue for IRDA’s perusal through IGMS.
Visit the link given above and register as a new complainant. You should give your details such as Name, any ID proof, Address, contact number and certain information related to your policy. Hence, keeping policy document beside you while registering the complaint will speed up your process.
One’s the registration is complete, you may simply login to IGMS to check your complaint status, which is now taken forward by IRDA on your behalf.