Unhappy with an Officer/ Clerk in a SBI Branch or did something go wrong with your ATM Transaction? Use the SBI UNHAPPY service to make a bank officials call you and solve your problem instantly.
As a Pilot project, SBI has introduced a new UNHAPPY service in Andhra Pradesh where an SBI customer can simply send an SMS as UNHAPPY if there is something that he didn’t like regarding the Bank’s service. The number to send the SMS is 8008202020 (80-08-20-20-20, easy to remember, too). It has said that over 16 thousand such unhappy customers have sent the SMS and over 75% of the problems were solved instantly, or with in a maximum of 48 hours. According to SBI, this project became so successful that they even consider filing a ‘patent’ for such ‘Instant redressal system’. This instant redressal system will also be expanded to the whole country by the year end.
How does 8008202020 work?
The redressal system is managed by SBI Staff in the State’s Head office and when ever they receive an SMS, they forward the complaint to the concerned branch and push the branch head to resolve it as soon as possible.
(The Fine details: Once you send UNHAPPY to 8008202020, you will instantly get an SMS in reply with an index number which identifies your complaint. The bank will call you in due time to talk to you about the problem you have faced. If it is something they can clear over phone, it will be done then and there or if there’s something wrong with your local branch and they agree with it too, then the Happy team will forward your complaint details to your local branch).
Once this is done, the branch head is required to write on a specially designed portal (for internal use) which will then be updated by the Staff in the Head office (the bank calls this as SBI Happy Room) as resolved, but only after confirming with the customer that their problem is indeed resolved.
Notably, only dedicated staff in the SBI Head office will have the ability to update, edit or delete the complaint which describes the efficiency of the system.
You can also register for SBI SMS alerts to get notified when there is a transaction in your account.