Here is another instance where the Government lead and the largest Bank in India, State Bank of India or SBI, can improve. Say I opened a savings bank account in either SBI or its associate banks and I want to apply for Internet banking. How should I proceed?
I should visit their Internet banking website and download the ‘New user Registration’ form and submit it to the branch where my account was opened. Then, I would get my login user ID and password.
Had I opened an account in say ICICI Bank or an Axis bank, I would get a User ID associated with my savings account and I only have to generate login password by visiting their website.
Simple, everything’s done without leaving my desktop.
Or if I’m not that comfortable with online security, I could request (again, online) ICICI Bank to send a new login password to my communication address.
So the idea is to decrease the necessity of a customer to go to a branch to get his work done as much as possible.
Note: Since we are on the topic of SBI Internet Banking and in case you do not have Internet Banking enabled to your account and want to have it, you can download this application form and submit it to your branch. You will immediately get the Internet Banking kit. You will then have to wait for 24 hours (normally) for the new user ID to be recorded in bank’s database. After 1 day, you should login with the details given in the kit and change your username and password to something you can remember. You will also be required to set a profile password, which will be required to do certain things (inside Onlinesbi) such as adding a third party beneficiary, changing limits etc.
In case you have forgotten your internet banking password, on the login page, go to ‘Trouble logging in’ link and regenerate it using user ID and Profile password. You can also do the same if you have forgotten your User ID but this is only applicable for new accounts (opened April 2012 and later). For older account, you have to approach your branch to reset your User ID. You will be charged a nominal amount of Rs.100 or so.