Here is another instance where the Government lead and the largest Bank in India, State Bank of India or SBI, can improve. Say I opened a savings bank account in either SBI or its associate banks and I want to apply for Internet banking. How should I proceed?
I should visit their Internet banking website at www.onlinesbi.com and download the ‘New user Registration’ form and submit it to the branch where my account was opened. Then, I would get my login user ID and password.
Had I opened an account in say ICICI Bank, I would get a User ID associated with my savings account and I only have to generate login password by going here.
Simple, everything’s done without leaving my desktop.
Also see : SBI Mobile banking
Or if I’m not that comfortable with online security, I could request (again, online) ICICI Bank to send a new login password to my communication address using the same link above.
So the idea is to decrease the necessity of a customer to go to a branch to get his work done as much as possible.