Customers of State Bank group banks who have recently opened either Savings or Current bank accounts might have noticed that they receive cheque book (if requested) and ATM card through Speed/registered post but not the ATM card PIN. A new policy adopted by these banks due to security reasons will now require the new customers who received their ATM card through post to visit the respective branch with in 60 days of receiving the card to get their ATM PIN.
Which means that ATM PIN will NOT be sent by Post any more.
PIN Reset or request for new PIN
If you lost or forgot the PIN number of your ATM card, you will have to apply for a new ATM card and get a new PIN (by visiting the branch after your get the new card). New ATM card will cost Rs.200 and will be linked with your previous savings/current bank account. This is the only process to be followed in case of a lost PIN number.
If you enter your PIN wrongly thrice or you have forgotten your PIN, you should immediately get a new PIN. Now, you don’t have to get a new ATM card to get a new PIN. You can simply get the PIN reset at the branch while using the existing card itself. A charge of Rs.51 will be charged to reset your PIN.
In future, the bank aims to make this process even more easy by bringing the feature of PIN reset online. Users will be able to reset their ATM PIN using their Internet Banking account. Certain prepaid travel cards from SBI already has this option to reset PIN online and this facility will soon be available for normal ATM Debit cards too.
In case where you know your PIN number and want to change it to something of your choice, you can do that by visiting any State Bank ATM itself. Insert your card and select services and then change the PIN number by entering your old PIN number first.