It’s not new anymore, for online stores to have their own logistics service. Flipkart has its own e-kart logistics delivery system and now with my first purchase at Jabong, I came to experience JaVAS, Jabong’s self delivery system. Flipkart exclusively uses its own delivery system for all shipments (or that’s what I would think since all of my over 25 orders with them have been delivered by e-kart logistics) but Jabong also works with other 3rd party couriers, such as aramex, DTDC, First Flight.
If you have read my other posts on various shopping experiences, you’ll know that I rave about Flipkart’s delivery system. It’s just so well organized; from picking up the shipment at warehouse to the professionalism of the delivery boy who comes to deliver your product.
So how does JaVAS fare when compared to e-Kart logistics? Read on..
First the shipping time. Not as good as Flipkart (but definitely better than ShopClues) but decent enough. Ordered on Thursday and delivered on Sunday. I haven’t experienced a sunday delivery since a long time; so this is actually good.
Now the shipment delivery. This is where it all went wrong. My watchman comes in the evening and says some courier guy gave this in the afternoon. We were all there in the house and he didn’t even bother to deliver it at our home.
You might be thinking; big deal? Yeah, no big deal. I got my product and that’s all I want. Not. The invoices, the tracking stickers, the MRP stickers are pasted all over the shipment for everyone to see. The invoice obviously contains the list of ordered items. I have ordered a pair of tee’s but how embarrasing would it be if someone ordered a really personal item? It’s a lifestyle store after all.
I hate it when they put invoices on the outside. I said this in my review of Zovi as well. When others (Flipkart, for example) can do without it, I don’t understand why these guys can’t.